Credits: 6

Schedule: 30.10.2018 - 10.12.2018

Teacher in charge (valid 01.08.2018-31.07.2020): 

Assistant Professor Max Finne

Contact information for the course (applies in this implementation): 

Contact information
Course information
Max Finne, Instructor
H5.25 Chydenia
Office Hours by appointment

Tri Tran, Teaching Assistant
Information and Service Management bachelor's
programme elective
Fall period 2, 2018-2019
Tuesdays: U9 / U271, Otakaari 1
Thursdays: DELOITTE (U119), Otakaari 1
Language of Instruction: English
Course Website:

Teaching Period (valid 01.08.2018-31.07.2020): 

Period II (2018-2019) Otaniemi campus

Period I (2019-2020) Otaniemi campus

Learning Outcomes (valid 01.08.2018-31.07.2020): 

Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.

Content (valid 01.08.2018-31.07.2020): 

The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include for example work design and measurement, layout planning, lean tools and techniques, variability management, waiting line models, statistical quality control and risk management.

Assessment Methods and Criteria (valid 01.08.2018-31.07.2020): 

Games and assignments 70%
Exam 30%

Elaboration of the evaluation criteria and methods, and acquainting students with the evaluation (applies in this implementation): 

70% Games and assignments (consists of the following)

10% Submission of solutions for 4 (out of 5) cases in Power Point format (lectures 2, 3, 5, 9, 11)
10% Presentation of a case solution in class (depending on group: lecture 2, 3, 5, 9, 10 or 11)
10% Process Analytics simulation (lecture 4)
10% Benihana simulation (lecture 7)
10% Global Supply Chain simulation (lecture 11)
20% Reflection essay of the key learnings from the simulations throughout the course

30% Exam

Attention: You need to pass the exam (score at least 50%) to pass the course.

The reflection essay and exam are to be carried out individually. Case submission and presentations as well as simulations are to be carried out in groups, consisting of 4 students. Students are free to form the groups themselves by or during the first lecture, when the groups will be confirmed. Anybody without a group will be allocated to one during the first lecture. Changing groups later on is not allowed, rather all group work should be carried out in the confirmed group. Further, group work cannot be carried out individually, because the learning objectives include group work skills, as well as communication and presentation skills.
For details regarding all of the assignments, instructions will be given in class and posted on MyCourses. For some cases, questions may not be given, because part of the assignment is to figure out the case problem to discuss.

Workload (valid 01.08.2018-31.07.2020): 

Contact teaching 48 h
Independent and group work 109 h
Exam 3h

Study Material (valid 01.08.2018-31.07.2020): 

Matching Supply with Demand: An Introduction to Operations Management, 3rd Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN10: 0073525200  ISBN13: 9780073525204

Operations Management: Processes and Supply Chains: Global Edition, 11/e by Lee J. Krajewski, Manoj K. Malhotra and Larry P. Ritzman. ISBN: 9781292093864 (selected chapters)

Prerequisites (valid 01.08.2018-31.07.2020): 

Prerequisite: 35A00310 Tuotantotalouden perusteet

Grading Scale (valid 01.08.2018-31.07.2020): 


Registration for Courses (valid 01.08.2018-31.07.2020): 

Via WebOodi.

Further Information (valid 01.08.2018-31.07.2020): 

We reserve a right to limit student numbers but in minimum 50 seats are available.

Student must be present on the first session to reserve their place on the course.
Participation in the game sessions is obligatory for students.
Students majoring in ISM or minoring in SCM have priority.


Registration and further information