|Date and time||Place|
Teacher in charge (valid 01.08.2018-31.07.2020):
Teaching Period (valid 01.08.2018-31.07.2020):
II Autumn (2018-2019) Töölö campus
II Autumn (2019-2020) Otaniemi campus
Learning Outcomes (valid 01.08.2018-31.07.2020):
Business success depends on a company's ability to produce products and services to match customers need. The aim of this course is to familiarize students with concepts and methods in quality and performance management. Further, students will understand the role of quality in related to all processes and products/services of a company, and to understand that better quality products/services and processes enhance the company's performance and thus improve the company's profitability.
Content (valid 01.08.2018-31.07.2020):
The main concepts and topics of the course include definitions of quality and performance management, total quality management, lean, six sigma, statistical process control, and different quality certificates. Those who pass the course will also receive Lean Six Sigma Yellow Belt certification.
Assessment Methods and Criteria (valid 01.08.2018-31.07.2020):
Cases and assignments 100% including Lean Six Sigma Yellow Belt certification which must be passed.
Study Material (valid 01.08.2018-31.07.2020):
H.S. Gitlow, R. J. Melnyck, and D. M. Levine, A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification (2nd Edition) 2015
ISBN· 10:0133925366 (soveltuvin osin)
and a collection of articles
Substitutes for Courses (valid 01.08.2018-31.07.2020):
Substitutes a previous course: 35E00500 Quality Leadership. Student can only take one of these two courses.
Prerequisites (valid 01.08.2018-31.07.2020):
Recommended 35A00310 Tuotantotalouden perusteet or equivalent course
Grading Scale (valid 01.08.2018-31.07.2020):
Registration for Courses (valid 01.08.2018-31.07.2020):