Credits: 5

Schedule: 10.09.2018 - 19.10.2018

Teacher in charge (valid 01.08.2018-31.07.2020): 

professor Tuuli Mattelmäki

Contact information for the course (applies in this implementation): 

Tuuli Mattelmäki, associate professor in Design (tuuli.mattelmäki at

Teaching Period (valid 01.08.2018-31.07.2020): 

I, 2018 – 2020.

Learning Outcomes (valid 01.08.2018-31.07.2020): 

On successful completion of this course, students will be able to:

●     Recognise, explain and apply the key principles and concepts in service research and design

●     Apply co-design, co-creation and co-production and differentiate their role in service design process and approaches

●     Outline networked systems and organizational structures for service design. Create service visualizations, prototypes and solutions that are based on creative collaborative exploration and reflective evaluation of the methods and frameworks applied during the case study/project

Content (valid 01.08.2018-31.07.2020): 

Design for Services course addresses application of design in initiating and supporting various kinds of collaborative efforts beyond the traditional design field. The topics typically address transformations in public organizations, changes in technology and potentials of open innovation and networking. The focus is on holistic, human-centred and co-design approaches i.e. the application of design competence and engagement in the emerging topics in designing for services.

Details on the course content (applies in this implementation): 

The course is organised in collaboration with City of Espoo. The overall theme this time is 'Fostering Care' with several briefs touching upon this theme. The course is supported by several experts from Aalto and practice and the core team includes Nuria Solsona, who has a profound experience in service design practice and Kirsi Hakio, doctoral student, who engages on the topic of care and collaborative design. 

Assessment Methods and Criteria (valid 01.08.2018-31.07.2020): 

The module has two integrated modes of 1) knowing, and 2) making.

The first mode, knowing, focuses on the understanding of design for service through a combination of lectures, literature, presentations and workshops. The design project from the second mode serves as a learning platform for addressing both conceptual and practice related topics. The students participate actively in lectures and workshops.
The second mode, making, focuses on applying and adjusting concepts and frameworks in practice with collaborative partners. This mode focuses on tools and methodologies applied in design for services. Students, divided into groups, aim to tackle given briefs collaboratively, and communicate their learning processes both in teams and individually. The students participate actively in team work assignment, complete individual literature assignments and learning diaries.

The 5 credit students are expected to follow both of the integrated modes, without fully engaging in the design tasks.

Evaluation of the course (10 credit)

Students must attend at least 80% of the face-to-face sessions (lectures, seminars, workshops and presentations) and display active participation. The evaluation addresses:

60% project work

10% individual activity

30 % learning portfolio

Evaluation for students taking the 5-credit alternative:

60 % individual essay

10% individual activity

30 % learning portfolio

Elaboration of the evaluation criteria and methods, and acquainting students with the evaluation (applies in this implementation): 

More detailed information about the assignments will be shared in the beginning of the course. Teamwork includes collaboration with stakeholders, desk research, co-design facilitation.

Individual literature and learning portfolio assignments are to be completed every week.

Workload (valid 01.08.2018-31.07.2020): 

270 hours (10 credits), requires full time work during the period.

Contact hours: 70 h including

Lectures, workshops, project presentations 64 h

270 hours (10 credits), requires full time work during the period.

Contact hours: 70 h including

Lectures, workshops, project presentations 64 h

Teamwork tutoring sessions 6 h,

Individual and group work hours: 1700 h including

Independent literature study 50 h,

Personal reflection 30h

Learning diary 10 h,,

group-work project, contextual studies, design, team meetings, presentation preparations, reporting140 h


135 hours (5 credits) This alternative is limited to max 5 students and requires half time work during the


Contact hours 64 h including lectures, workshops, project presentations

Independent work including learning diary, literature study and essay writing 51 h,

Personal reflection 20h

Details on calculating the workload (applies in this implementation): 

In addition to the face to face activities (tot 64 hours) the workload for 10 credit students should be divided approximately as follows:

22 hours/week project work and group assignments

8 hours/week individual reading and reflection

1,5. hours/week individual learning diaries and personal reflection

Study Material (valid 01.08.2018-31.07.2020): 

Will be announced in the beginning of the course.

Course Homepage (valid 01.08.2018-31.07.2020):

Prerequisites (valid 01.08.2018-31.07.2020): 

User Inspired Design course or equal knowledge.

Equal knowledge refers to either a minimum of 10 ects of prior studies in human-centred design, co-design or corresponding topics.

Grading Scale (valid 01.08.2018-31.07.2020): 

0 - 5

Registration for Courses (valid 01.08.2018-31.07.2020): 




Further Information (valid 01.08.2018-31.07.2020): 

Max 30 students; The 10 credits course up to 25 students. The 5 credits alternative up to 5 students. The 5 credit alternative is meant for minor study students, and the students are expected to inform the teacher when enrolling.

Priority to Collaborative and Industrial Design students who have this course accepted in their personal study plan (HOPS) up to 15, 15 places open for other students. Aalto Service minor and USchool minor students have precedence.

Additional information for the course (applies in this implementation): The course starts with an intensive speed already the first week, don't be late. The teams will be formed during the first day, Monday 10 September. Espoo partners will be present to ask questions on Wednesday 12 September and the first solutions are presented on Friday 14.

Details on the schedule (applies in this implementation): 

The face to face teaching/workshop activities of the course will be organised on Monday afternoons, and Wednesday and Friday mornings. Group tutoring will take place depending of each tutor and the team and to be agreed separately. The agenda  is as follows (slight changes might appear):

10 Sept / 13.15-17 /  Introduction to the course content, on service design and the city, and on the topic. Tuuli Mattelmäki and Kirsi Hakio, Aalto

12 Sept / 9.15-12 / Introduction to the briefs and Espoo, first team assignments

14 Sept / 9.15-12 / What is service design here: First presentations of the brief by the teams

17 Sept / 13.15-17 / Design for services as an expanding field, Tuuli Mattelmäki / Co-creation framework and Atlas game, Anna Salmi, Aalto

19 Sept / 9.15-12 / On participation models and practice and service design, Maria Jaatinen, Hellon

21 Sept / 9.15-12 / Collaborative services, Yiying Wu, Aalto

24 Sept / 13.15 -17 / On digital services, Nuria Solsona, Livework and Aalto

26 Sept /9.15-12 / On tools and methods, Nuria Solsona, Lifework and Aalto. NOTE Nuria will be tutoring the teams in the afternoon

28 Sept /9.15-12 / On service design practice, Nuria Solsona

1 Oct /13.15-17 / Mid term presentation to Espoo

3 Oct / 9.15-12 /  Concept presentation and service prototyping, Nuria Solsona

5 Oct / 9.15-12 /  Fostering care workshop Kirsi Hakio

8 Oct /13.15-17 / Literature workshop Tuuli Mattelmäki

10 Oct / 9.15-12 / Systems thinking and transition design, Idil Gaziuluosoy Aalto

12 Oct / 9.15-12 / More than human care workshop Emilija Veselova

15 Oct / 13.15-17 / On business and services tbd

17 Oct / 9.15-12 / Examples and rehearsals

19 Oct / 9.15-12 / Final presentations


Registration and further information