Schedule: 10.09.2019 - 25.10.2019
Teacher in charge (valid 01.08.2018-31.07.2020):
Assistant Professor Max Finne
Contact information for the course (applies in this implementation):
Max Finne, Instructor
Office Hours by appointment
Teaching Period (valid 01.08.2018-31.07.2020):
Period II (2018-2019) Otaniemi campus
Period I (2019-2020) Otaniemi campus
Learning Outcomes (valid 01.08.2018-31.07.2020):
Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.
Content (valid 01.08.2018-31.07.2020):
The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include for example work design and measurement, layout planning, lean tools and techniques, variability management, waiting line models, statistical quality control and risk management.
Assessment Methods and Criteria (valid 01.08.2018-31.07.2020):
Games and assignments 70%
Elaboration of the evaluation criteria and methods, and acquainting students with the evaluation (applies in this implementation):
70% Games and assignments (consists of the following)
of solutions for 4 cases in Power Point format (lectures 2, 3, 5, 9, 11)
10% Presentation of a case solution in class (depending on group: lecture 2, 3,
5, 9, 10 or 11)
10% Process Analytics simulation (lecture 4)
10% Benihana simulation (lecture 7)
10% Global Supply Chain simulation (lecture 11)
10% Reflection essay of the key learnings from the simulations throughout the
need to pass the exam (score at least 50%) to pass the course.
1% Extra point available for those students
that answer the course feedback
Simulation link to students: https://hbsp.harvard.edu/import/579217
Workload (valid 01.08.2018-31.07.2020):
Contact teaching 48 h
Independent and group work 109 h
Details on calculating the workload (applies in this implementation):
and presentations as well as simulations are to be carried out in groups. The reflection
essay is an individual piece of work. For details regarding all of assignments,
instructions will be given in class and posted on MyCourses. For some cases,
questions may not be given, because part of the assignment is to understand the
case problem to discuss.
Study Material (valid 01.08.2018-31.07.2020):
Matching Supply with Demand: An Introduction to Operations Management, 3rd Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN10: 0073525200 ISBN13: 9780073525204
Operations Management: Processes and Supply Chains: Global Edition, 11/e by Lee J. Krajewski, Manoj K. Malhotra and Larry P. Ritzman. ISBN: 9781292093864 (selected chapters)
Details on the course materials (applies in this implementation):
Cases (click the relevant
case/article highlighted in blue colour for a web link to the pdf; please note that some links will become working only closer to the beginning of the course)
Lecture 2: ARAPU
Lecture 3: ZARA: The world's largest fashion retailer
Lecture 5: Lego: Consolidating distribution (A)
Lecture 8: EKOL (distributed in class)
Lectures 9 and 10: Horse trading: Food sourcing in the twenty-first century
Lecture 11: Case Sport Obermeyer
Prerequisites (valid 01.08.2018-31.07.2020):
Prerequisite: 35A00310 Tuotantotalouden perusteet
Grading Scale (valid 01.08.2018-31.07.2020):
Registration for Courses (valid 01.08.2018-31.07.2020):
Further Information (valid 01.08.2018-31.07.2020):
We reserve a right to limit student numbers but in minimum 50 seats are available.
Student must be present on the first session to reserve their place on the course.
Participation in the game sessions is obligatory for students.
Students majoring in ISM or minoring in SCM have priority.
Additional information for the course (applies in this implementation):
The course has a
focus on learning-by-doing, which means that the delivery emphasises heavily hands-on
exercises, simulations and assignments. This means that the text books are used
to support learning, while active participation in class throughout the course
is a necessary requirement for learning and passing the course.
- Teacher: Max Finne