Credits: 6

Schedule: 10.09.2019 - 23.10.2019

Teacher in charge (valid 01.08.2018-31.07.2020): 

Assistant Professor Max Finne

Contact information for the course (applies in this implementation): 

Max Finne, Instructor

Office: T207

Office Hours by appointment

Teaching Period (valid 01.08.2018-31.07.2020): 

Period II (2018-2019) Otaniemi campus

Period I (2019-2020) Otaniemi campus

Learning Outcomes (valid 01.08.2018-31.07.2020): 

Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.

Content (valid 01.08.2018-31.07.2020): 

The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include for example work design and measurement, layout planning, lean tools and techniques, variability management, waiting line models, statistical quality control and risk management.

Assessment Methods and Criteria (valid 01.08.2018-31.07.2020): 

Games and assignments 70%
Exam 30%

Elaboration of the evaluation criteria and methods, and acquainting students with the evaluation (applies in this implementation): 

70% Games and assignments (consists of the following)

20% Submission
of solutions for 4 cases in Power Point format (lectures 2, 3, 5, 9, 11)

10% Presentation of a case solution in class (depending on group: lecture 2, 3,
5, 9, 10 or 11)

10% Process Analytics simulation (lecture 4)

10% Benihana simulation (lecture 7)

10% Global Supply Chain simulation (lecture 11)

10% Reflection essay of the key learnings from the simulations throughout the

30% Exam

Attention: You
need to pass the exam (score at least 50%) to pass the course.

1% Extra point available for those students
that answer the course feedback

Simulation link to students:

Workload (valid 01.08.2018-31.07.2020): 

Contact teaching 48 h
Independent and group work 109 h
Exam 3h

Details on calculating the workload (applies in this implementation): 

Case submission
and presentations as well as simulations are to be carried out in groups. The reflection
essay is an individual piece of work. For details regarding all of assignments,
instructions will be given in class and posted on MyCourses. For some cases,
questions may not be given, because part of the assignment is to understand the
case problem to discuss.

Study Material (valid 01.08.2018-31.07.2020): 

Matching Supply with Demand: An Introduction to Operations Management, 3rd Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN10: 0073525200  ISBN13: 9780073525204

Operations Management: Processes and Supply Chains: Global Edition, 11/e by Lee J. Krajewski, Manoj K. Malhotra and Larry P. Ritzman. ISBN: 9781292093864 (selected chapters)

Details on the course materials (applies in this implementation): 

Cases (click the relevant
case/article highlighted in blue colour for a web link to the pdf)

Lecture 2: Northwest
Constructive Bank


Lecture 3: ZARA: The world's largest fashion

Lecture 5: Lego: Consolidating distribution (A)

Lectures 9 and 10: Horse
trading: Food sourcing in the twenty-first century

Lecture 11: Sonae

Prerequisites (valid 01.08.2018-31.07.2020): 

Prerequisite: 35A00310 Tuotantotalouden perusteet

Grading Scale (valid 01.08.2018-31.07.2020): 


Registration for Courses (valid 01.08.2018-31.07.2020): 

Via WebOodi.

Further Information (valid 01.08.2018-31.07.2020): 

We reserve a right to limit student numbers but in minimum 50 seats are available.

Student must be present on the first session to reserve their place on the course.
Participation in the game sessions is obligatory for students.
Students majoring in ISM or minoring in SCM have priority.

Additional information for the course (applies in this implementation): 

The course has a
focus on learning-by-doing, which means that the delivery emphasises heavily hands-on
exercises, simulations and assignments. This means that the text books are used
to support learning, while active participation in class throughout the course
is a necessary requirement for learning and passing the course.


Registration and further information