Credits: 7

Schedule: 22.02.2016 - 09.04.2016

Teaching Period (valid 01.08.2018-31.07.2020): 


Learning Outcomes (valid 01.08.2018-31.07.2020): 

The aim of the course is to enable students to apply service design methodologies and tools for service innovation. Students will be able to:

  • Understand the characteristics of complex services that have multiple stakeholders involved
  • Adopt a problem-definition thinking, rather than a solution-driven perspective
  • Apply user-centered process and service design tools and methods to a real case project
  • Find tangible applications to an client brief, which bring clear benefits to relevant stakeholders
  • Respond to client and user feedback as part of the design process


Content (valid 01.08.2018-31.07.2020): 

The goal of the course is to give students a first experience of designing outcomes through the design of services.

The course is structured around a hands-on project brief following the service design process.

Students will work on:

  • the definition of a new service concept​
  • the design of a digital and non-digital service interaction
  • the creation of project materials for Aalto, project partners and other stakeholders that communicate the value of the new service

Assessment Methods and Criteria (valid 01.08.2018-31.07.2020): 

Lectures, assignments with working groups. Projectwork.

Passing the course requires attending 80% of the contact sessions, passed assignments and the level of projectworks.


Workload (valid 01.08.2018-31.07.2020): 

189 h

60 h lectures, contact teaching

109 h group working and independent work

20 h personal reflection


Study Material (valid 01.08.2018-31.07.2020): 

The material will be given in the beginning of the course.

Substitutes for Courses (valid 01.08.2018-31.07.2020): 

tm0051 TM III palvelumuotoilun projekti TM (6 op), te0038 Konseptointi TE (6 op).

Course Homepage (valid 01.08.2018-31.07.2020):

Prerequisites (valid 01.08.2018-31.07.2020): 

MUO-C3006 Palvelumuotoilun perusteet

Grading Scale (valid 01.08.2018-31.07.2020): 


Registration for Courses (valid 01.08.2018-31.07.2020):