Credits: 5

Schedule: 04.01.2016 - 19.02.2016

Teacher in charge (valid 01.08.2018-31.07.2020): 

professor Tuuli Mattelmäki

Teaching Period (valid 01.08.2018-31.07.2020): 

I, 2018 – 2020.

Learning Outcomes (valid 01.08.2018-31.07.2020): 

On successful completion of this course, students will be able to:

●     Recognise, explain and apply the key principles and concepts in service research and design

●     Apply co-design, co-creation and co-production and differentiate their role in service design process and approaches

●     Outline networked systems and organizational structures for service design. Create service visualizations, prototypes and solutions that are based on creative collaborative exploration and reflective evaluation of the methods and frameworks applied during the case study/project

Content (valid 01.08.2018-31.07.2020): 

Design for Services course addresses application of design in initiating and supporting various kinds of collaborative efforts beyond the traditional design field. The topics typically address transformations in public organizations, changes in technology and potentials of open innovation and networking. The focus is on holistic, human-centred and co-design approaches i.e. the application of design competence and engagement in the emerging topics in designing for services.

Assessment Methods and Criteria (valid 01.08.2018-31.07.2020): 

The module has two integrated modes of 1) knowing, and 2) making.

The first mode, knowing, focuses on the understanding of design for service through a combination of lectures, literature, presentations and workshops. The design project from the second mode serves as a learning platform for addressing both conceptual and practice related topics. The students participate actively in lectures and workshops.
The second mode, making, focuses on applying and adjusting concepts and frameworks in practice with collaborative partners. This mode focuses on tools and methodologies applied in design for services. Students, divided into groups, aim to tackle given briefs collaboratively, and communicate their learning processes both in teams and individually. The students participate actively in team work assignment, complete individual literature assignments and learning diaries.

The 5 credit students are expected to follow both of the integrated modes, without fully engaging in the design tasks.

Evaluation of the course (10 credit)

Students must attend at least 80% of the face-to-face sessions (lectures, seminars, workshops and presentations) and display active participation. The evaluation addresses:

60% project work

10% individual activity

30 % learning portfolio

Evaluation for students taking the 5-credit alternative:

60 % individual essay

10% individual activity

30 % learning portfolio

Workload (valid 01.08.2018-31.07.2020): 

270 hours (10 credits), requires full time work during the period.

Contact hours: 70 h including

Lectures, workshops, project presentations 64 h

270 hours (10 credits), requires full time work during the period.

Contact hours: 70 h including

Lectures, workshops, project presentations 64 h

Teamwork tutoring sessions 6 h,

Individual and group work hours: 1700 h including

Independent literature study 50 h,

Personal reflection 30h

Learning diary 10 h,,

group-work project, contextual studies, design, team meetings, presentation preparations, reporting140 h


135 hours (5 credits) This alternative is limited to max 5 students and requires half time work during the


Contact hours 64 h including lectures, workshops, project presentations

Independent work including learning diary, literature study and essay writing 51 h,

Personal reflection 20h

Study Material (valid 01.08.2018-31.07.2020): 

Will be announced in the beginning of the course.

Course Homepage (valid 01.08.2018-31.07.2020):

Prerequisites (valid 01.08.2018-31.07.2020): 

User Inspired Design course or equal knowledge.

Equal knowledge refers to either a minimum of 10 ects of prior studies in human-centred design, co-design or corresponding topics.

Grading Scale (valid 01.08.2018-31.07.2020): 

0 - 5

Registration for Courses (valid 01.08.2018-31.07.2020): 




Further Information (valid 01.08.2018-31.07.2020): 

Max 30 students; The 10 credits course up to 25 students. The 5 credits alternative up to 5 students. The 5 credit alternative is meant for minor study students, and the students are expected to inform the teacher when enrolling.

Priority to Collaborative and Industrial Design students who have this course accepted in their personal study plan (HOPS) up to 15, 15 places open for other students. Aalto Service minor and USchool minor students have precedence.