Materials

  • Materials

    Background information for the user-centred process and usability:

    • Hertzum, M. (2010) Images of usability. International Journal of Human-Computer Interaction, 26(6), pp. 567-600. ISSN: 1044-7318, doi:10.1080/10447311003781300.
    • ISO 9241-210 (2010) SFS-EN ISO 9241-210: Ihmisen ja järjestelmän vuorovaikutuksen ergonomia. Osa 210: Vuorovaikutteisten järjestelmien käyttäjäkeskeinen suunnittelu. Ergonomics of human-system interaction. Part 210: Human-centred design for interactive systems. Suomen Standardoimisliitto SFS ry Helsinki, Finland, and European Committee for Standardization, Brussels, Belgium. 65 p.


    Material focusing on user research:

    • Boynton, P.M. and Greenhalgh, T. (2004) Selecting, designing, and developing your questionnaire. BMJ, 328, pp.1312-1315.

    • DiCicco-Bloom, B. and Crabtree, B.F. (2006) The qualitative research interview. Medical Education, 40(4), pp.314-321.

    • Gaver, B., Dunne, T. and Pacenti, E. (1999) Design: Cultural probes. interactions, 6(1), pp. 21-29. ISSN: 1072-5520, doi:10.1145/291224.291235 

    • Holtzblatt, K. and Beyer, H. (1993) Making customer-centered design work for teams. Communications of the ACM, 36(10), pp. 92-103. ISSN: 0001-0782, doi:10.1145/163430.164050

    • Millen, D.R. (2000) Rapid Ethnography: Time Deepening Strategies for HCI Field Research, in: Proceedings of the 3rd Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, DIS '00. ACM, New York, NY, USA, pp. 280-286. doi:10.1145/347642.347763


    Material on communicating results

    • Pruitt, J. and Grudin, J. (2003) Personas: practice and theory. In Proceedings of the 2003 conference on Designing for user experiences (CHI '03). ACM, New York, USA, pp. 1-15. doi:10.1145/997078.997089
    • Wilson, C.E. (2006) Triangulation: the explicit use of multiple methods, measures, and approaches for determining core issues in product development. interactions, 13(6), pp. 46-47, 63. ISSN: 1072-5520, doi:10.1145/1167948.1167980


    Material on analysis and service design (not included in the essay materials)

    • Osterwalder, A., Pigneur, Y., Bernarda, G. and Smith, A. (2015) Value Proposition Design: How to Create Products and Services Customers Want. John Wiley & Sons.

    • Segelström, F. and Holmlid, S. (2011) Service design visualisations meet service theory: strengths, weaknesses and perspectives. Proceedings of Art & Science of Service, San Jose, California.

    • Taylor-Powell, E. and Renner, M. (2003) Analyzing Qualitative Data. University of Wisconsin, Cooperative Extension. http://learningstore.uwex.edu/Assets/pdfs/G3658-12.pdf

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