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35E00100 - Service Operations and Strategy, 31.10.2017-15.12.2017

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Syllabus

General

  • General

    General

    Welcome to the course 35C00100 Service Operations and Strategies! 

    The course consists of lectures, several case assignments (teamwork), and exam.

    The exam includes questions on lectures based on the slides, textbook and articles discussed, so it is highly recommended (although not mandatory) to sit in the lectures.  Especially the case discussions are events to be remembered, so mark those dates in your calendar.

    There are four alternatives to take (and retake) the final exam:

    1. December 7, 2017 (Thu)  at 13.15 in class, no registration needed

    2. December 15, 2017 (Fri) at 14.00-17.00, no registration needed

    3. February 2, 2018 (Fri) at 14.00-17.00, advance registration needed

    4. March 23, 2018 (Fri) at 14.00-17.00, advance registration needed

    The schedule of classes is available below.

    • icon for activity Announcements Forum
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    • icon for activity Schedule of Classes, Fall 2017 Final Nov 28. File PDF document

      Here you can review the lectures, classes, reading materials, and assignment deadlines.

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  • 35E00100 - Service Operations and Strategy, 31.10.2017-15.12.2017
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  • Schools
    • School of Arts, Design, and Architecture (ARTS)
    • School of Business (BIZ)
    • School of Chemical Engineering (CHEM)
    • –sGuides for students (CHEM)
    • – Instructions for report writing (CHEM)
    • School of Electrical Engineering (ELEC)
    • School of Engineering (ENG)
    • School of Science (SCI)
    • Language Centre
    • Open University
    • Library
    • Aalto university pedagogical training program
    • UNI (exams)
    • Sandbox
  • CORONAVIRUS INFO
    • Koronavirus - tietoa opiskelijalle
    • Coronavirus - information for students
    • Coronavirus - information för studerande
    • Koronaviruksen vaikutus opiskeluun: kysymyksiä ja vastauksia
    • Effects of the coronavirus on studies: questions and answers
    • Coronaviruset och studierna: frågor och svar
    • Corona help for teachers
  • Service Links
    • MyCourses
    • - Instructions for Teachers
    • - Teacher book your online session with a specialist
    • - Digital tools for teaching
    • - Personal data protection instructions for teachers
    • - Instructions for Students
    • - Workspace for thesis supervision
    • WebOodi
    • Into portal for students
    • Courses.aalto.fi
    • Library Services
    • - Resourcesguides
    • - Imagoa / Open science and images
    • IT Services
    • Campus maps
    • - Search spaces and see opening hours
    • Restaurants in Otaniemi
    • ASU Aalto Student Union
    • Aalto Marketplace
  • ALLWELL?
    • Study Skills
    • Support for Studying
    • Starting Point of Wellbeing
    • About AllWell? study well-being questionnaire
  •   ‎(en)‎
    •   ‎(en)‎
    •   ‎(fi)‎
    •   ‎(sv)‎