General
Welcome to the course 35C00100 Service Operations and Strategies!
The course consists of lectures, several case assignments (teamwork), and exam.
The exam includes questions on lectures based on the slides, textbook and articles discussed, so it is highly recommended (although not mandatory) to sit in the lectures. Especially the case discussions are events to be remembered, so mark those dates in your calendar.
There are four alternatives to take (and retake) the final exam:
1. December 7, 2017 (Thu) at 13.15 in class, no registration needed
2. December 15, 2017 (Fri) at 14.00-17.00, no registration needed
3. February 2, 2018 (Fri) at 14.00-17.00, advance registration needed
4. March 23, 2018 (Fri) at 14.00-17.00, advance registration needed
The schedule of classes is available below.
Schedule of Classes, Fall 2017 Final Nov 28. File PDF document
Here you can review the lectures, classes, reading materials, and assignment deadlines.