Participation (10%, indivudal grading):
Personal Attendance Sheet (given in the first session) is used for self-assessing the class participation.
Group project (60%, group grading)
The group project consist of an in-class presentation of 15 minutes (10 minutes presentation, 5 minutes Q&A) and management report (consulting-slide presentation format; max. 20 slides). Groups will have approximately 5 members. Further information on the topic and deliverables will be given in the Session 3 (i.e. Customer Personas).
Presentation deadline: 13.10.2019 - 23:59Management report deadline: 18.10.2019 - 23:59
Take home Exam (30%, individual grading)
Take home Exam is an individual report which consist of a customer experience assessment of an assigned case. The assignment will be specified and given to the students during the Session 7.
Take home exam deadline: 28.10.2019 - 23:59