Topic outline

  • General

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    The hyperlink to December exam (Oodi registrations required to take this exam)

    Welcome to the course 35C03000 Process Analysis and Management! If you have any concerns or questions, please send an email to tri.tran@aalto.fi.

    Technical arrangements

    This course is now 100% online. The course is organized on Zoom. Please sign in with your Aalto email address. 

    • https://aalto.zoom.us/j/69419701264?pwd=c2hCeHVPZXpqQzBiOERDUFYwcUFSQT09
    • Meeting ID: 694 1970 1264
    • Passcode: PAM2020

    Please let us know if you need any technical assistance.

    Coursebooks

     1. Matching Supply with Demand: An Introduction to Operations Management, 4th Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN10: 0078096650  ISBN13: 978-0078096655 (selected chapters, see syllabus)

    2. Operations Management: Processes and Supply Chains: Global Edition, 12/e by Lee J. Krajewski, Manoj K. Malhotra, and Larry P. Ritzman. ISBN10: 1292259930 ISBN13: 978-1292259932 (selected chapters, see syllabus)

    Course schedule for 2020 (unusual times and places are marked in red) 

    Please note that some changes to the detailed topics and/or cases are still possible. The delivery method of the course requires active participation in all of the lectures.

    19.9.2020 edit: the topic of Statistical Process Control is moved from Lecture 6 to Lecture 7.

    Lecture

    Topics

    Book chapter(s)

    Case

    Simulation/Game

    Lecture 0

     

    • Instructions on the case assignments 
    • Supporting materials for case ARAPU

     

     

     

    Lecture 1.

    Tue 8.9.

    13:15 – 17:00

    1. Process definitions…

    o   4Vs & ops performance objectives (short recap)

    o   Process types (short recap) & layout types

    o   Short-fat Long-thin_Slack et al

    o   Process mapping intro

    Krajewski et al. 1, 3

     

     

    Balancing process capacity simulation

    Lecture 2. Wed 9.9.

    8:15 – 12:00

    2. Process design

    o   Process mapping/descriptions

    o   Value stream mapping

    o   Work design and measurement

    o   Cell production

    Krajewski et al. 4 (Analyzing Processes)

    Cachon and Terwiesch 4 (Estimating and Reducing Labor Cost)

    North West Constructive Bank case (Lecture 2) 

     

    ARAPU



     




    Lecture 3.

    Tue 15-Sep-2020

    13:15 – 17:00

    2. Process design (continued)

    o   Pull-push boundary

    o   Theory of Constraints

     

    Krajewski et al. 5 (Constraint management)

    Cachon and Terwiesch 10 (Lean Operations and the Toyota Production)

    Zara

    Push vs. Pull Production simulation

    Lecture 4.

    Thu 17-Sep-2020

    13:15 – 17:00

    3. Distribution and logistics

    o   Little’s law

    o   EOQ

    o   Line balancing, waiting/Queuing lines

    Krajewski et al. 5, 9 (Constraint Management, Inventory Management)

    Cachon and Terwiesch 2, 4 (Process View of the Organization, Estimating and Reducing Labour Costs)

     

     

     

    Process Analytics tutorial (graded, 5%)

     

     

    Lecture 5.

    Tue 22-Sep-2020

    13:15 – 17:00

    3. Distribution and logistics (continued)

    o   Inventory management

    o   Newsvendor

     

     

    Krajewski et al. 9 (Inventory Management)

    Cachon and Terwiesch 11 (Betting on Uncertain Demand: The newsvendor model)

    LEGO: Consolidating Distribution

    Inventory Basics simulation




     

    Lecture 6.

    Thu 24-Sep-2020

    13:15 – 17:00

    4. Process improvement methods

    o  Newsvendor (cont.)

    o   Service process mapping and improvement

    o   Managing variability

    Krajewski et al. 9 (Inventory Management)

    Cachon and Terwiesch 11 (Betting on Uncertain Demand: The newsvendor model)


     







    System Utilization in Service Management (graded, 5%)

     

    Lecture 7. 

    Mon 28-Sep-2020

    8:15 – 12:00

    4. Process improvement methods (continued)

    o   Statistical process control

    o   Buffering, pooling

     

     

     Cachon and Terwiesch 9 (Quality management, statistical process control, and six-sigma capacity)

     

     

     

     







     

     

    Benihana



     

    Lecture 8.

    Tue 6-Oct-2020

    13:15 – 17:00

    5. Lean operations

     

     

     

    6. Sustainable Supply Chain Management (delivered by Assistant Professor Seongtae Kim)


     

    Krajewski et al. 6 (Lean systems)

    Cachon and Terwiesch 10 (Lean Operations and the Toyota Production)

     

    Krajewski et al. 15 (Supply Chain sustainability)

    Cachon and Terwiesch 10

     

     

    Lecture 9 

    Thu 8-Oct-2020

    13:15 – 17:00
    (may end earlier)

    7. Supply chain strategy, typologies and mapping 1/2

     

     

    Krajewski et al. 12 (Supply Chain Design)

    Cachon and Terwiesch 16 (Supply Chain Coordination)

    Horse Trading: Food Sourcing in the Twenty-First Century

    Multiserver queue simulation (graded, 5%)

    Lecture 10. Tue 13-Oct-2020

    13:15 – 17:00

    (may end earlier)

    7. Supply chain strategy, typologies and mapping 2/2

     

     

    Krajewski et al. 12 (Supply Chain Design)

    Cachon and Terwiesch 16

    Horse Trading: Food Sourcing in the Twenty-First Century

    Quality analytics simulation

    Lecture 11.

    Thu 15-Oct-2020

    13:15 – 17:00

    8. Supply flexibility vs. efficiency, demand analysis, forecasting, supply risk, and resilience

     

     

    Krajewski et al. 14 (Supply Chain Integration)

    Cachon and Terwiesch 11, 12 (Betting on Uncertain Demand, Assemble-to-order, Make-to-Order)

    Sonae

    Global Supply Chain simulation (graded, 5%)

    Exams

    October exam: The course examination will be on Friday 23 Oct 2020 at 13:00 – 16:00.

    December exam:  The course 2nd exam will be on Monday 14 Dec 2020 at 13:00 - 16:00. Separate registrations on Oodi required for this exam.

     

     October exam



    December exam

     


    Contact information

    Course information

    Tri Tran, Instructor

    tri.tran@aalto.fi

    https://people.aalto.fi/tri.tran

    Office: T207

    Office Hours by appointment

    Misa Bakajic, Teaching Assistant

    misa.bakajic@aalto.fi

    Information and Service Management bachelor's program elective

    Fall period 1, 2020-2021

    Language of Instruction: English

    Course Website https://mycourses.aalto.fi/course/view.php?id=27638