General
Warm welcome to the Designing for Services course!
You will find all the relevant information on course structure and learning goals on the syllabus.
IMPORTANT! You have all the updated places on the course syllabus and we keep you informed for changes. When you have any questions, please address them to teaching assistant Annukka Svanda annukka.svanda at aalto.fi.
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Time schedule
The following lectures will be held mostly online through zoom. In addition to these, the course has a case study project in collaboration with the City of Espoo that will require a full presence and active group work. Few days will be in Otaniemi and they have the room numbers confirmed.
Week 1 Dive into the topic
7 Sept 2020 13.15-17 Introduction Väre F101
9 Sept 2020 9.15-12 Espoo: meeting the project owners, teams and groups In ZOOM
9.15-10.10 briefs presented
10.10.-10.20 break
10.20-10.30 discussion together
10.30-11.45 groups in separate zoom-rooms with partners
11 Sept 2020 9.15-12 First team presentations on the brief, research plan, tutoring Väre Q202
9.15 -10.40 Provotype presentations 10 min/team + feedback/discussion
Tutoring
Week 2 Field research
14 Sept 2020 13.15-17 Service design, participation & co-creation framework, Tuuli IN ZOOM
13.15 On service design and participation/ Tuuli
14.00-14.45 DA Mariana Salgado/ in-house design at MIGRI
break
15.00-17.00 Navigating co-creation /Tuuli
16 Sept 2020 9.15-12 Conducing fieldwork, Nuria IN ZOOM
18 Sept 2020 9.15-12 Research analysis Tools and methods, Nuria IN ZOOM
Week 3 Frame your action
21 Sept 2020 13.15-17 Seminar on internationalization, Annukka et al
NOTICE: different zoom link https://aalto.zoom.us/j/63086429787
IN ZOOM
23 Sept 2020 9.15-12 Intro to digital services + tutorials, Nuria & Annukka Väre F102
25 Sept 2020 9.15-12 Mid-term presentation: Reframe of brief and initial findings – written feedback, reflection on teamwork and project IN ZOOM
Week 4 Insight and ideas28 Sept 2020 13.15-17 Collaborative models of services (Engagement, Implementation & Blueprints), Nuria IN ZOOM
30 Sept 2020 9.15-12 Concept development. Tools and Methods, Nuria IN ZOOM
2 Oct 2020 9.15-12 Experience prototyping & User testing, Nuria IN ZOOM
Week 5 Synthesising & design interventions
5 Oct 2020 13.15-17 Literature workshop, tutoring, Tuuli, Nuria, Annukka IN ZOOM
7 Oct 2020
9.15-10.15 Design stories from the Swedish public employment services, Netta Korhonen, MA (COID Alumni)
10.30-12 Ulla Jones, Customer experience lead, DNA IN ZOOM
9 Oct 2020 9.15-12 Systems thinking & transition design, Idil Gaziulusoy IN ZOOM
Week 6 Finalising
12 Oct 2020 13.15-17 Rehearsals IN ZOOM
14 Oct 2020 9.15-12 Final presentations IN ZOOM
9.15 Welcoming words
9.20 Museum, group 1
9.50 Employment services, group 2
10.20-10.30 break
10.30 Talent Espoo/ Baby Box, group 3
11.00 Talent Espoo/ Work life, group 4
11.30 City planning, group 5
12.00 Thank you words.
16 Oct 2020 9.15-12 Designing for services - wrap up, reflection, and dead line for deliverables IN ZOOM
Please use this link for all contact teaching