TU-E2013 - Service Operations Management D, 11.01.2021-13.04.2021
Kurssiasetusten perusteella kurssi on päättynyt 13.04.2021 Etsi kursseja: TU-E2013
Osion kuvaus
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WEDNESDAY 3.3. Modularity of service solutions
The session focuses on the productivity paradox of service operations and discusses the opportunities that modular solution designs provide for improving the productivity of the service business. Key themes include solution development, required capabilities and organizational learning.
The pre-reading and presentation article is: Sturgeon (2002) Modular production networks a new American model of industrial organization.pdf". You can assign yourself into the presentation team here.
After reading the article and watching the article presentation and reading the slides (available on Tuesday 1.3. 10 am), do a peer-review of the presentation (for those NOT participating in the presentation team).
The day's presentation material is available as a pdf (in the Materials-folder).
After participating in the day's session, please take the quiz to check your learning.
Additional supportive learning articles include:
- Cenamor et al (2017) Adopting a platform approach in servitization Leveraging the value of digitalization
- Baldwin (2008) Where do transactions come from? Modularity, transactions, and the boundaries of firms
WEDNESDAY 10.3. Case KONE Corporation
The session is based on an interview with ex-KONE SVP Ari Virtanen. The objective is to learn from the real-life experiences of developing and implementing modular solutions by an industrial organization. The challenges in the transformation to modular solutions are discussed.
The day's pre-reading and presentation article is: Rajala et al (2019) "The next phase in servitization: transforming integrated solutions into modular solutions". You can assign yourself into the presentation team here.
After reading the article and watching the article presentation and reading the slides (available on Tuesday 9.3. 10 am), do a peer-review of the presentation (for those NOT participating in the presentation team).
The day's presentation material is available as a pdf (in the Materials folder).
After participating in the day's session, please take the quiz to check your learning.
Additional supportive learning articles include:
Finally, write a Learning diary of the theme: Write a short reflective online learning diary on service solutions.
- Cenamor et al (2017) Adopting a platform approach in servitization Leveraging the value of digitalization