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TU-E2013 - Service Operations Management D, 11.01.2021-13.04.2021
This course space end date is set to 13.04.2021
Search Courses: TU-E2013
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Topic outline
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Pre-learning videos
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Pre-learning podcasts
Paul Lillrank, Mikko Heiskala - Service Economy 2019.mp3
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Lecture material
21.1.13 TU-E2013_SOM_Introduction.pdf
21.1.20 Service economy.pdf
21.1.20 TU-E2013 Service economy.pdf
21.1.27 TU-E2013 Service Economy 2.pdf
21.02.03 TU-E2013 Creating value by service.pdf
21.02.10 TU-E2013 Konecranes.pdf
21.02.17_TU-E2013-Customer-Centric.pdf
21.03.03 TU-E2013 SOM Service solutions.pdf
21.03.10 TU-E2013 Case KONE service solutions.pdf
21.03.17 TU-E2013 Service Ecosystems.pdf
21.03.24 Ecosystem Design Toolkit Instructions.pdf
21.03.24 TU-E2013_Ecosystem_Design_Workshop.pdf
21.03.31 TU-E2013 Institutional transformations in the service operations.pdf
210407_TU-E2013_Continuous Value Creation with digitalization in the manufacturing industry.pdf
Additional material
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MODULE 6: SERVICE TRANSFORMATION 29.3. - 11.4.21
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Article review group presentation