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MARK-E0010 - Technology-driven Service Strategy, Lecture, 9.1.2023-26.2.2023
This course space end date is set to 26.02.2023
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Topic outline
Thematic package 4: Emerging themes in services: strategies to perform societal impact
Readings
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Service Ecosystems and Service Design Thinking
URL
Services and societally meaningful outcomes
URL
How does the sharing and collaborative economy look like in 2030? (Sabine Benoit, 2018)
URL
The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Dr Florian Urmetzer et al. 2016
URL
How Serving Each Other Can Save Humanity | Ray Fisk | TEDxTexasStateUniversity (2020)
URL
Four ways the sharing economy is changing us | Stephen Miller | TEDxBoise (2016)
URL
Thematic package 4: Quiz
Future of Business Doing good while doing well - impact investing unpacked (University of Oxford podcasts, 2019)
URL
Lecture slides
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Thematic package 3: Service and technology
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Group Assignment: Lean Service Creation