Starbucks Coffee Experience

Download a copy of "The Coffee Experience" where you will find a candid and critical email written by Howard Schultz of Starbucks. I want you to prepare a succinct 1 page memo to Howard proposing an idea(s) that: enhance the customer experience AND make business sense for the company.

In addition, you are to prepare a presentation for Howard (5 minutes maximum) to present your idea(s) in a persuasive and captivating way along with a "story board" (what is the message you are conveying on the given slide)