SSOM: Slides of Chapters
Slides for all textbook SSOM chapters.
Ch01 Intro.pdf271.7KB
Ch02 Strategic Positioning and Service Strategy.pdf144.6KB
Ch03 Internet Strategies.pdf137.3KB
Ch04 Environmental Strategies.pdf94.1KB
Ch05 New Service Development.pdf96.1KB
Ch06 Managing Service Experiences.pdf1.4MB
Ch07 Front-Back-Office Interface.pdf93.7KB
Ch08 Outsourcing and Offshoring by Suvituulia Taponen.pdf1.2MB
Ch09 Analyzing Processes.pdf481.8KB
Ch10 Service Quality.pdf138.6KB
Ch11 Six Sigma and Process Improvement.pdf471.4KB
Ch12 Yield Management.pdf372.9KB
Ch13 Inventory Management for Services.pdf133.3KB
Ch14 Waiting Time Management.pdf271.3KB
Ch15 Project Management.pdf389.6KB
Ch16 Site Selection.pdf455.6KB
Ch17 Data Envelopment Analysis.pdf122.5KB
Ch18 Scoring Systems.pdf194.1KB