35E00100_1130297232: SSOM: Slides of Chapters

SSOM: Slides of Chapters

Slides for all textbook SSOM chapters.

- Ch01 Intro.pdf271.7KB
- Ch02 Strategic Positioning and Service Strategy.pdf144.6KB
- Ch03 Internet Strategies.pdf137.3KB
- Ch04 Environmental Strategies.pdf94.1KB
- Ch05 New Service Development.pdf96.1KB
- Ch06 Managing Service Experiences.pdf1.4MB
- Ch07 Front-Back-Office Interface.pdf93.7KB
- Ch08 Outsourcing and Offshoring by Suvituulia Taponen.pdf1.2MB
- Ch09 Analyzing Processes.pdf481.8KB
- Ch10 Service Quality.pdf138.6KB
- Ch11 Six Sigma and Process Improvement.pdf471.4KB
- Ch12 Yield Management.pdf372.9KB
- Ch13 Inventory Management for Services.pdf133.3KB
- Ch14 Waiting Time Management.pdf271.3KB
- Ch15 Project Management.pdf389.6KB
- Ch16 Site Selection.pdf455.6KB
- Ch17 Data Envelopment Analysis.pdf122.5KB
- Ch18 Scoring Systems.pdf194.1KB