Assigned Readings

Jahnukainen & Vepsäläinen (1992) Joining the Global Race - Systems Group HSE

Jahnukainen & Vepsäläinen (1998) Process Management Works - Systems Group

Kallio & al. (2000) Measuring Delivery Process Performance - Int'l J. of Logistics Management

Kemppainen &  Vepsäläinen (2003) Web Breeds Services Apart - Idea Group

Kemppainen &Vepsäläinen (2007) Logistical and Technological Differentiation of Supply Networks - Int'l J. of Logistics Management

Schmenner (2004)  Service Business and Productivity - Decision Science

Silvestro & al. (1992)  Classifying Service Processes - Int'l J. Service Industry Management

Tinnilä & Vepsäläinen (1995) Strategic Repositioning of Service Processes - Int'l J. Service Industry Management

Vepsäläinen & Saarinen (1998) Channel Separation for Electronic Commerce - Nofoma