Assigned Readings
Jahnukainen & Vepsäläinen (1992) Joining the Global Race - Systems Group HSE
Jahnukainen & Vepsäläinen (1998) Process Management Works - Systems Group
Kallio & al. (2000) Measuring Delivery Process Performance - Int'l J. of Logistics Management
Kemppainen & Vepsäläinen (2003) Web Breeds Services Apart - Idea Group
Kemppainen &Vepsäläinen (2007) Logistical and Technological Differentiation of Supply Networks - Int'l J. of Logistics Management
Schmenner (2004) Service Business and Productivity - Decision Science
Silvestro & al. (1992) Classifying Service Processes - Int'l J. Service Industry Management
Tinnilä & Vepsäläinen (1995) Strategic Repositioning of Service Processes - Int'l J. Service Industry Management
Vepsäläinen & Saarinen (1998) Channel Separation for Electronic Commerce - Nofoma