Approximately how many total hours per week do you spend online? This would be the total from all the locations you might use.

Communicated with others via newsgroups or chat rooms.

Looked up information about a TV show or movie.

Overall, how satisfied are you with your Dell computer system?

How likely would you be to recommend Dell to a friend or relative?

If you could make your computer purchase decision again, how likely would you be to choose Dell?

How much do you agree that Dell Computers makes ordering a computer system easy?

How much do you agree that Dell lets customers order  computer systems customized to their specifications?

How much do you agree that Dell Computers delivers its products quickly?

How much do you agree that Dell Computers prices its products competitively?

How much do you agree that Dell Computers features attractively designed computer system components?

How much do you agree that Dell has computers that run programs quickly?

How much do you agree that Dell Computers has high-quality computers with no technical problems?

How much do you agree that Dell Computers has high-quality peripherals (e.g., monitor, keyboard, mouse, speakers, disk drives)?

How much do you agree that Dell Computers bundles its computers with appropriate software?

How much do you agree that Dell Computers bundles its computers with Internet access?

How much do you agree that Dell Computers allows users to easily assemble components?

How much do you agree that Dell Computers has computer systems that users can readily upgrade?

How much do you agree that DellComputers offer easily accessible technical support?

If the price of the Dell computer system you purchased had been 5% higher, and all other personal computer prices had been the same, how likely would you have been to have purchased your Dell computer system?

If the price of the Dell computer system you purchased had been 10% higher, and all other personal computer prices had been the same, how likely would you have been to have purchased your Dell computer system?