LEARNING OUTCOMES
Business success depends on a company's ability to produce products and services to match customers need. The aim of this course is to familiarize students with concepts and methods in quality and performance management. Further, students will understand the role of quality in related to all processes and products/services of a company, and to understand that better quality products/services and processes enhance the company's performance and thus improve the company's profitability.
Credits: 6
Schedule: 10.01.2022 - 16.02.2022
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Markku Kuula
Contact information for the course (applies in this implementation):
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
The main concepts and topics of the course include definitions of quality and performance management, total quality management, lean, six sigma, statistical process control, and different quality certificates. Those who pass the course will also receive Lean Six Sigma Yellow Belt certification.
Assessment Methods and Criteria
valid for whole curriculum period:
Cases and assignments 100% including Lean Six Sigma Yellow Belt certification which must be passed.
Workload
valid for whole curriculum period:
Contact teaching 36 h
Independent and group work 124 h
DETAILS
Study Material
valid for whole curriculum period:
H.S. Gitlow, R. J. Melnyck, and D. M. Levine, A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification (2nd Edition) 2015
ISBN· 10:0133925366 (soveltuvin osin)
and a collection of articles
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Teaching Period:
2020-2021 Spring III
2021-2022 Spring III
Course Homepage: https://mycourses.aalto.fi/course/search.php?search=35E00550
Registration for Courses: In the academic year 2021-2022, registration for courses will take place on Sisu (sisu.aalto.fi) instead of WebOodi.