Syllabus

LEARNING OUTCOMES

At the end of the course, students should be able to: 

• make use of interaction design and service design in service development and evaluation
• carry out work in collaboration with a real partner and in a project team
• analyze an existing service experience from a multi stakeholder and organizational perspective, and identify front-stage opportunities for improvement
• justify a design solution and define the main benefits of the solution for its stakeholders
• develop a user journey and an interactive prototype and evaluate it with users
• apply basic co-design methods as part of the design process
• deepen their programming skills in service design

Credits: 9

Schedule: 03.09.2024 - 17.10.2024

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Antti Salovaara, Nuria Solsona Caba

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English

CONTENT, ASSESSMENT AND WORKLOAD

Content

• valid for whole curriculum period:

  This is a project-based course where students will put into practice the key notions of service design in collaboration with a project partner.  Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of lecture-based learning with applied exercises, group tutoring meetings, and assignments that may bew group or individual based. These weekly learning activities will focus on different service design methods, programming, reading and writing.

Assessment Methods and Criteria

• valid for whole curriculum period:

  • 80% Attendance mandatory 
  • Weekly group assignments
  • Final presentation and report
  • Individual learning diaries
  • Weekly programming activities
  • Participation in class

Workload

• valid for whole curriculum period:

  The total workload for the course (9 cr) amounts to 243 hours (1 ECTS credit = 27 hours).

  •  Contact teaching 58 hours
  •  Group work 104 hours
  •  Individual work 44 hours
  •  Personal reflection 36 hours
  •  Giving course feedback 1 hour

DETAILS

Study Material

• valid for whole curriculum period:

  A reading list is provided at the beginning of the course

Substitutes for Courses

• valid for whole curriculum period:

  Substitutes for Courses

Prerequisites

• valid for whole curriculum period:

  Prerequisites

FURTHER INFORMATION

Further Information

• valid for whole curriculum period:

  Teaching Language: English

  Teaching Period: 2024-2025 Autumn I
  2025-2026 Autumn I

  Registration:

  Registration in Sisu. The course will accept all English BA Design students who have completed ARTX-C1002 Digital Design for People prior to taking the course. And in addition to that, there is space for max 5 other students, in this priority order: English BA Design Exchange students, Finnish BA Design students, other Aalto ARTS students. 

Description