Topic outline

  • Welcome to Management Communication 2020!

    Dear Students,

    Welcome to the online Management Communication Class! This course is designed to help you enhance your management communication skills. More precisely, we will dive into such topics as sensitive messages, business proposals and persuasive speaking.  We aim to:

    • learn about theories, strategies and tools for effective management communication
    • test our knowledge via practical tasks
    • become aware of how we can become better communicators

    ALONA'S CONTACT DETAILS

    • email: alona.chmilewsky@aalto.fi

    ONLINE SERVICES USED IN THE COURSE

    • Google Docs (Gmail account is needed)
    • Youtube



  • Module 1. Introduction to Effective Management Communication

    Not available unless: You belong to Summer 2021

    General overview of the module: In this module, we will reflect on what constitutes effective management communication. More specifically, we will learn about the key elements involved in the process of communication and analyze what can happen when communication does not work.

    Part 1.  Communicator and Objective


    Part 2. Audience


    Part 3. Context


    Part 4. Message


  • Module 2. Sensitive Message

    Not available unless: You belong to Summer 2021

    Overview: In this module, we dive into the nature of sensitive messages. More specifically, we explore how to compose and deliver "bad news" messages. We start with reflecting on direct and indirect approaches and continue with analyzing the structure and language of the "bad news" messages.

    INSTRUCTIONS:

    • Watch the videos of the module
    • Continue to Assignment 1

    Part 1. Direct and Indirect Approach


    Part 2. Buffer


    Part 3. Giving the reasons for the bad news


    Part 4. Stating the bad news


    Part 5. Positive close


  • Assignment 1. Sensitive Message

    Not available unless: You belong to Summer 2021

  • Module 3. Introduction to Managerial Writing

    Not available unless: You belong to Summer 2021

    General overview: In this module we discuss the essential principles that shape effective managerial writing. We start with reflecting on the reasons the managers write for and continue with patterns for persuasion, Toulmin's model of Argumentation and Grice's Maxims of Communication.

    Part 1. Informative Vs. Evaluative Writing


    Part 2. Patterns for Persuasion.


    Part 3. Balancing Emotional and Logical Appeals


    Part 4. Toulmin's Model of Argumentation


    Part 5. Grice's Maxims of Communication


  • Module 4. Letter Proposal

    Not available unless: You belong to Summer 2021

    General Overview: In this module, we discuss how to prepare for and compose an effective letter proposal.

    Part 1. Types of Persuasive Messages


    Part 2. Letter Proposal


  • Assignment 2

    Not available unless: You belong to Summer 2021

  • Module 5. Persuasive Speaking: Transformational Speeches

    Not available unless: You belong to Summer 2021

    General overview of the module: In this module, we will learn about theories, models and tactics for effective persuasive speaking. More precisely, we will discuss how to prepare and deliver an effective transformational speech.

    General Instructions:

    • watch the video of the module
    • study the examples
    • read two articles in the Required Reading section

    Transformational Speech


  • Assignment 3

    Not available unless: You belong to Summer 2021