TU-E2013 - Service Operations Management D, Lecture, 17.1.2024-10.4.2024

Topic outline

• MODULE 4: SERVICE SOLUTIONS
  This module focuses on the productivity paradox of service operations and discusses the opportunities that modular solution designs provide for improving the productivity of the service business. Key themes include the complexity of product-service solutions, application of the principles of modularity in service solutions, capabilities needed to develop modular solutions, and the implications of modularity on the production system.

  
  

  • Select activity Wed 28.2.2024: Modularity of service solutionsThis...

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    Wed 28.2.2024: Modularity of service solutions

    This session focuses on the principles of modularity and the constituents of a modular solution architecture.

    Before the session:

    • Read and review the article - Cabigiosu, Campagnolo, Furlan Costa 2015 Modularity in KIBS - The Case of Third-Party Logistics Service Providers.pdf
      The article applies the principles of modularity to analyzing transport logistics services. (The article review is presented by the group of students assigned to this task. The rest of us are supposed to be prepared to discuss the article after the presentation.)
      
      

    Lecture material:

    • TU-2013-M4-Session1-ServiceSolutions-Rajala.pdf
      
      

    After the session:

    • Read more about modularity: Baldwin 2008 Where do transactions come from - Modularity, transactions, and the boundaries of firms.pdf
      The article discusses the systems of production as networks of tasks, and considers modularization as a way to make transactions feasible where they were previously impossible or very costly.
      
      
    • Take the M4 Session 1 Quiz - Service Solutions (DL 1.3.2024 at 16.00)
      
      
    • Submit your M4 Session 1 Participation Self-assessment (DL 1.3.2024 at 16.00)

    
    

  • Select activity M4 Session 1 Quiz - Service Solutions

    

    M4 Session 1 Quiz - Service Solutions

    Completion

    Students must

    

    Receive a grade
  • Select activity M4 Session 1 Participation Self-assessment

    Not available unless: You are a(n) Student

    

    M4 Session 1 Participation Self-assessment Quiz
  • Select activity Wed 6.3.2024: Case session on modularity in servic...

    Not available unless: You are a(n) Student

    Wed 6.3.2024: Case session on modularity in service

    The session is based on research on developing modular service solution in industrial firms. The objective is to learn from the real-life experiences of developing and implementing modular solutions by an industrial organization. The challenges in the transformation to modular solutions are discussed. Also, the session discusses organizational learning required to improve the productivity of service provision.

    Before the session:

    • Read and review the article - Cenamor, Sjödin Parida 2017 Adopting a platform approach in servitization - Leveraging the value of digitalization.pdf
      The article explores how a platform approach facilitates the implementation of modular service offerings in manufacturing firms. (The article review is presented by the group of students assigned to this task. The rest of us are supposed to be prepared to discuss the article after the presentation.)
      
      
    • Read and review the article - Rajala, Brax, Virtanen Salonen 2019 The next phase in servitization - transforming integrated solutions into modular solutions.pdf
      The article investigates how a product manufacturer develops a modular service solution. (The article review is presented by the group of students assigned to this task.)
      
      

    Lecture material:

    • TU-E2013-M4-Session2-CaseExamplesOfServiceSolutions-Rajala.pdf
      
      

    After the session:

    • Read more about the application of modularity in services: Brax, Bask, Hsuan, Voss 2017 Service modularity and architecture - an overview and research agenda.pdf
      The article discusses the feasibility of product-focused modularity principles and theories in service contexts.
      
      
    • Take the M4 Session 2 Quiz - Service Solutions (DL 8.3.2024 at 16.00)
      
      
    • Submit your M4 Session 2 Participation Self-assessment (DL 8.3.2024 at 16.00)
      
      
    • Submit your M4 Learning Diary: Service Solutions (DL 13.3.2024 at 9.30)
      In the diary, summarize, explain and critically reflect your key learnings of the module.

    
    

  • Select activity M4 Session 2 Quiz - Service Solutions

    

    M4 Session 2 Quiz - Service Solutions

    Completion

    Students must

    

    Receive a grade
  • Select activity M4 Session 2 Participation Self-assessment

    Not available unless: You are a(n) Student

    

    M4 Session 2 Participation Self-assessment Quiz
  • Select activity M4 Learning Diary: Service Solutions

    Not available unless: You are a(n) Student

    

    M4 Learning Diary: Service Solutions Assignment