Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.
LEARNING OUTCOMES
Business success depends on a company's ability to produce products and services to match customers need. The aim of this course is to familiarize students with concepts and methods in quality and performance management. Further, students will understand the role of quality in related to all processes and products/services of a company, and to understand that better quality products/services and processes enhance the company's performance and thus improve the company's profitability.
Credits: 6
Schedule: 11.01.2021 - 17.02.2021
Teacher in charge (valid 01.08.2020-31.07.2022): Markku Kuula
Teacher in charge (applies in this implementation): Markku Kuula
Contact information for the course (applies in this implementation):
CEFR level (applies in this implementation):
Language of instruction and studies (valid 01.08.2020-31.07.2022):
Teaching language: English
Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
Valid 01.08.2020-31.07.2022:
The main concepts and topics of the course include definitions of quality and performance management, total quality management, lean, six sigma, statistical process control, and different quality certificates. Those who pass the course will also receive Lean Six Sigma Yellow Belt certification.
Assessment Methods and Criteria
Valid 01.08.2020-31.07.2022:
Cases and assignments 100% including Lean Six Sigma Yellow Belt certification which must be passed.
Workload
Valid 01.08.2020-31.07.2022:
Contact teaching 36 h
Independent and group work 124 h
DETAILS
Study Material
Valid 01.08.2020-31.07.2022:
H.S. Gitlow, R. J. Melnyck, and D. M. Levine, A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification (2nd Edition) 2015
ISBN· 10:0133925366 (soveltuvin osin)
and a collection of articles
Substitutes for Courses
Valid 01.08.2020-31.07.2022:
Substitutes a previous course: 35E00500 Quality Leadership. Student can only take one of these two courses.
Prerequisites
Valid 01.08.2020-31.07.2022:
Recommended 35A00310 Tuotantotalouden perusteet or equivalent course
- Teacher: Kuula Markku
- Teacher: Tran Thanh