Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.
LEARNING OUTCOMES
At the end of the course, students should be able to:
- recognize the role of interaction design and service design in the context of service development
- carry out work in collaboration with a real partner and in a project team
- analyze an existing service experience from a multi stakeholder and systems perspective, and identify front-stage opportunities for improvement
- justify a design solution and define the main benefits of the solution for its stakeholders
- develop a user journey and an interactive prototype and evaluate it with users
- apply basic co-design methods as part of the design process
Credits: 7
Schedule: 08.09.2020 - 22.10.2020
Teacher in charge (valid 01.08.2020-31.07.2022): Antti Salovaara
Teacher in charge (applies in this implementation): Antti Salovaara, Nuria Solsona Caba
Contact information for the course (valid 07.08.2020-21.12.2112):
antti.salovaara@aalto.fi
nuria.solsona@aalto.fi
CEFR level (applies in this implementation):
Language of instruction and studies (valid 01.08.2020-31.07.2022):
Teaching language: English
Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
Valid 01.08.2020-31.07.2022:
This is a project-based course where students will put into practice the key notions of service design and interaction design in collaboration with a project partner. Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of one full day of lecture-based learning with applied exercises and half a day of group tutorials. Students will be asked to conduct independently group work activities on a week by week basis and individual reading and writing assignments throughput the course.
Assessment Methods and Criteria
Valid 01.08.2020-31.07.2022:
- 80% Attendance mandatory
- Project report
- Final presentation for the client
- Individual assignments
- Participation in class
Workload
Valid 01.08.2020-31.07.2022:
The total workload for the course (9 cr ) amounts to 243 hours (1 ECTS credit = 27 hours).
- Contact teaching 57h + 57h Reflection time
- Group work 126 h
- Individual work 30h
Applies in this implementation:
Weekly group's project work submissions on Fridays
Mid-term review, group work presentation on week 4 (01.10)
Two individual assignments mid-term and end of the course.
Weekly project-based activities connected to the client brief (e.g. conducting interviews with users)
DETAILS
Study Material
Valid 01.08.2020-31.07.2022:
A reading list is provided at the beginning of the course
Substitutes for Courses
Valid 01.08.2020-31.07.2022:
Substitutes course MUO-C3011 Palvelumuotoilu, 7op
Prerequisites
Valid 01.08.2020-31.07.2022:
Bachelor Programme in Design students need to have completed ARTX-C1002 Digital Design for People prior to taking the course.
SDG: Sustainable Development Goals
4 Quality Education
5 Gender Equality
8 Decent Work and Economic Growth
12 Responsible Production and Consumption
FURTHER INFORMATION
Details on the schedule
Applies in this implementation:
Contact teaching will happen on Tuesdays (9.15 - 12h) and Thursdays (9.15 - 12h), (13.15 - 15h) and (15.15 - 17h).
You will be also conducting independent individual and group work outside of these slots.
- Teacher: Caic Martina
- Teacher: Salovaara Antti
- Teacher: Solsona Caba Nuria