Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.


At the end of the course, students should be able to: 

  • recognize the role of interaction design and service design in the context of service development  
  • carry out work in collaboration with a real partner and in a project team 
  • analyze an existing service experience from a multi stakeholder and systems perspective, and identify front-stage opportunities for improvement 
  • justify a design solution and define the main benefits of the solution for its stakeholders 
  • develop a user journey and an interactive prototype and evaluate it with users 
  • apply basic co-design methods as part of the design process 

Credits: 7

Schedule: 08.09.2020 - 22.10.2020

Teacher in charge (valid 01.08.2020-31.07.2022): Antti Salovaara

Teacher in charge (applies in this implementation): Antti Salovaara, Nuria Solsona Caba

Contact information for the course (valid 07.08.2020-21.12.2112):

CEFR level (applies in this implementation):

Language of instruction and studies (valid 01.08.2020-31.07.2022):

Teaching language: English

Languages of study attainment: English


  • Valid 01.08.2020-31.07.2022:

    This is a project-based course where students will put into practice the key notions of service design and interaction design in collaboration with a project partner.  Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of one full day of lecture-based learning with applied exercises and half a day of group tutorials. Students will be asked to conduct independently group work activities on a week by week basis and individual reading and writing assignments throughput the course 

Assessment Methods and Criteria
  • Valid 01.08.2020-31.07.2022:

    • 80% Attendance mandatory 
    • Project report 
    • Final presentation for the client 
    • Individual assignments 
    • Participation in class

  • Valid 01.08.2020-31.07.2022:

    The total workload for the course (9 cr ) amounts to 243 hours (1 ECTS credit = 27 hours). 

    • Contact teaching 57h + 57h Reflection time  
    • Group work 126 h  
    • Individual work 30h 

  • Applies in this implementation:

    Weekly group's project work submissions on Fridays
    Mid-term review, group work presentation on week 4 (01.10) 
    Two individual assignments mid-term and end of the course.
    Weekly project-based activities connected to the client brief (e.g. conducting interviews with users) 


Study Material
  • Valid 01.08.2020-31.07.2022:

    A reading list is provided at the beginning of the course

Substitutes for Courses
  • Valid 01.08.2020-31.07.2022:

    Substitutes course MUO-C3011 Palvelumuotoilu, 7op

  • Valid 01.08.2020-31.07.2022:

    Bachelor Programme in Design students need to have completed ARTX-C1002 Digital Design for People prior to taking the course. 

SDG: Sustainable Development Goals

    4 Quality Education

    5 Gender Equality

    8 Decent Work and Economic Growth

    12 Responsible Production and Consumption


Details on the schedule
  • Applies in this implementation:

    Contact teaching will happen on Tuesdays (9.15 - 12h) and Thursdays (9.15 - 12h), (13.15 - 15h) and (15.15 - 17h).
    You will be also conducting independent individual and group work outside of these slots.