Please note! Course description is confirmed for two academic years (1.8.2018-31.7.2020), which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.
The student learns how to design, analyse, and manage services and service systems and the processes supporting sustainable value creation in service operations.
The course develops knowledge, methods, and tools for developing and managing services in digitally enabled, networked, value-driven, and sustainable businesses.
Schedule: 11.01.2021 - 13.04.2021
Teacher in charge (valid 01.08.2020-31.07.2022): Risto Rajala, Pekka Töytäri
Teacher in charge (applies in this implementation): Risto Rajala, Pekka Töytäri
Contact information for the course (applies in this implementation):
CEFR level (applies in this implementation):
Language of instruction and studies (valid 01.08.2020-31.07.2022):
Teaching language: English
Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
The key contents include understanding contemporary multi-actor value creation, service-based business relationships, management of differentiated customer experience, ecosystem-based value creation, customer-focused value innovation map, institutional change of business logic, and through-life performance management.
Assessment Methods and Criteria
Pre-reading assignments, online learning diaries, article review presentations in groups, course essay in pairs, industrial service simulation, final exam.
Lectures 32 h.
Articles, lecture materials.
Substitutes for Courses
Replaces courses TU-22.1321/2/5,TU-E2010, TU-E2011 and TU-E2012.
TU-A1100 Tuotantotalous 1/TU-A1200 Grundkurs i Produktionsekonomi. Other industrial management courses are recommended.
SDG: Sustainable Development Goals
8 Decent Work and Economic Growth
9 Industry, Innovation and Infrastructure