Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.


At the end of the course, students should be able to: 

  • recognize the role of interaction design and service design in the context of service development  
  • carry out work in collaboration with a real partner and in a project team 
  • analyze an existing service experience from a multi stakeholder and systems perspective, and identify front-stage opportunities for improvement 
  • justify a design solution and define the main benefits of the solution for its stakeholders 
  • develop a user journey and an interactive prototype and evaluate it with users 
  • apply basic co-design methods as part of the design process 

Credits: 9

Schedule: 14.09.2021 - 21.10.2021

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Nuria Solsona Caba, Antti Salovaara

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English


  • valid for whole curriculum period:

    This is a project-based course where students will put into practice the key notions of service design and interaction design in collaboration with a project partner.  Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of one full day of lecture-based learning with applied exercises and half a day of group tutorials. Students will be asked to conduct independently group work activities on a week by week basis and individual reading and writing assignments.

Assessment Methods and Criteria
  • valid for whole curriculum period:

    • 80% Attendance mandatory 
    • Project report 
    • Final presentation for the client 
    • Individual assignments 
    • Participation in class

  • applies in this implementation

    • Group assignments

  • valid for whole curriculum period:

    The total workload for the course (9 cr ) amounts to 243 hours (1 ECTS credit = 27 hours). 

    • Contact teaching 57h + 57h Reflection time  
    • Group work 126 h  
    • Individual work 30h 


Study Material
  • valid for whole curriculum period:

    A reading list is provided at the beginning of the course

Substitutes for Courses
SDG: Sustainable Development Goals

    4 Quality Education

    5 Gender Equality

    8 Decent Work and Economic Growth

    12 Responsible Production and Consumption


Further Information
  • valid for whole curriculum period:

    Number of students: 10 min. 30 max.

    10 study places are reserved for major students in design.

    It is possible to complete the course for either 7 or 9 credits.

    Bachelor Programme in Design students need to complete the 9 credit version of the course for their curriculum.

    Design major students need to complete at least 7 credit ver

    Teaching Period:

    2020-2021 Autumn I

    2021-2022 Autumn I

    Course Homepage:

    Registration for Courses: Sisu replaces Oodi on 9 August, 2021. Priority order to courses is according to the order of priority decided by the Academic committee for School of Arts, Design and Architecture: