Syllabus

LEARNING OUTCOMES

At the end of the course, students should be able to: 

• recognize the role of interaction design and service design in the context of service development  

• carry out work in collaboration with a real partner and in a project team 
• analyze an existing service experience from a multi stakeholder and systems perspective, and identify front-stage opportunities for improvement 
• justify a design solution and define the main benefits of the solution for its stakeholders 
• develop a user journey and an interactive prototype and evaluate it with users 
• apply basic co-design methods as part of the design process 

Credits: 9

Schedule: 14.09.2021 - 21.10.2021

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Nuria Solsona Caba, Antti Salovaara

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English

CONTENT, ASSESSMENT AND WORKLOAD

Content

• valid for whole curriculum period:

  This is a project-based course where students will put into practice the key notions of service design and interaction design in collaboration with a project partner.  Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of one full day of lecture-based learning with applied exercises and half a day of group tutorials. Students will be asked to conduct independently group work activities on a week by week basis and individual reading and writing assignments.

Assessment Methods and Criteria

• valid for whole curriculum period:

  • 80% Attendance mandatory 
  • Project report 
  • Final presentation for the client 
  • Individual assignments 
  • Participation in class

• applies in this implementation

  • Group assignments

Workload

• valid for whole curriculum period:

  The total workload for the course (9 cr ) amounts to 243 hours (1 ECTS credit = 27 hours). 

  • Contact teaching 57h + 57h Reflection time  
  • Group work 126 h  
  • Individual work 30h 

DETAILS

Study Material

• valid for whole curriculum period:

  A reading list is provided at the beginning of the course

Substitutes for Courses

• valid for whole curriculum period:

  Substitutes for Courses

Prerequisites

• valid for whole curriculum period:

  Prerequisites

SDG: Sustainable Development Goals

4 Quality Education

5 Gender Equality

8 Decent Work and Economic Growth

12 Responsible Production and Consumption

FURTHER INFORMATION

Further Information

• valid for whole curriculum period:

  Number of students: 10 min. 30 max.

  10 study places are reserved for major students in design.

  It is possible to complete the course for either 7 or 9 credits.

  Bachelor Programme in Design students need to complete the 9 credit version of the course for their curriculum.

  Design major students need to complete at least 7 credit ver

  Teaching Period:

  2020-2021 Autumn I

  2021-2022 Autumn I

  Course Homepage: https://mycourses.aalto.fi/course/search.php?search=ARTX-C1009

  Registration for Courses: Sisu replaces Oodi on 9 August, 2021. Priority order to courses is according to the order of priority decided by the Academic committee for School of Arts, Design and Architecture: https://www.aalto.fi/en/services/registering-to-courses-and-the-order-of-priority-in-aalto-arts

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Description