LEARNING OUTCOMES
At the end of the course, students should be able to:
- recognize the role of interaction design and service design in the context of service development
- carry out work in collaboration with a real partner and in a project team
- analyze an existing service experience from a multi stakeholder and systems perspective, and identify front-stage opportunities for improvement
- justify a design solution and define the main benefits of the solution for its stakeholders
- develop a user journey and an interactive prototype and evaluate it with users
- apply basic co-design methods as part of the design process
Credits: 9
Schedule: 14.09.2021 - 21.10.2021
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Nuria Solsona Caba, Antti Salovaara
Contact information for the course (applies in this implementation):
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
This is a project-based course where students will put into practice the key notions of service design and interaction design in collaboration with a project partner. Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of one full day of lecture-based learning with applied exercises and half a day of group tutorials. Students will be asked to conduct independently group work activities on a week by week basis and individual reading and writing assignments.
Assessment Methods and Criteria
valid for whole curriculum period:
- 80% Attendance mandatory
- Project report
- Final presentation for the client
- Individual assignments
- Participation in class
applies in this implementation
- Group assignments
Workload
valid for whole curriculum period:
The total workload for the course (9 cr ) amounts to 243 hours (1 ECTS credit = 27 hours).
- Contact teaching 57h + 57h Reflection time
- Group work 126 h
- Individual work 30h
DETAILS
Study Material
valid for whole curriculum period:
A reading list is provided at the beginning of the course
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
4 Quality Education
5 Gender Equality
8 Decent Work and Economic Growth
12 Responsible Production and Consumption
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Number of students: 10 min. 30 max.
10 study places are reserved for major students in design.
It is possible to complete the course for either 7 or 9 credits.
Bachelor Programme in Design students need to complete the 9 credit version of the course for their curriculum.
Design major students need to complete at least 7 credit ver
Teaching Period:
2020-2021 Autumn I
2021-2022 Autumn I
Course Homepage: https://mycourses.aalto.fi/course/search.php?search=ARTX-C1009
Registration for Courses: Sisu replaces Oodi on 9 August, 2021. Priority order to courses is according to the order of priority decided by the Academic committee for School of Arts, Design and Architecture: https://www.aalto.fi/en/services/registering-to-courses-and-the-order-of-priority-in-aalto-arts
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