Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.


After successfully completing this course, students are able to

  • Recognize, explain and apply the key principles and concepts and methods in service design practice and research 
  • Apply co-design and service co-creation and differentiate their roles in design process and outcomes
  • Recognize and analyze the strategic role of service design for innovation and for organizational change
  • Outline networked systems and organizational structures for service design.
  • Create and justify service design proposals that are based on creative collaborative exploration, and reflective evaluation of and with project partners, contexts, methods and frameworks.

Credits: 12

Schedule: 06.09.2022 - 18.10.2022

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Martina Caic, Nuria Solsona Caba

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English


  • valid for whole curriculum period:

    Designing for services course addresses application of design competence and engagement in the emerging topics of service design. The course typically has a real-world partner and briefs, and the topics typically address transformations in public organizations (e.g. social, cultural, technological) and the potentials of collaboration and networking. The focus is on holistic, human-centered and co-design approaches, as well as sense making of complexity and organisational and networked relationships. The topic is approached and tackled through academic criticality and creative service design practice.

    The course includes two integrated modes of knowing and making. The knowing mode focuses on the understanding of designing for service through a combination of lectures, literature, presentations and workshops. The design project from the second mode serves as a learning platform for addressing both conceptual and practice related topics. The students participate actively in lectures and workshops.

    The second mode, making, focuses on applying and adjusting concepts and frameworks in practice with collaborative partners. This mode focuses on tools and methodologies applied in design for services. Students, divided into groups, aim to tackle given briefs collaboratively, and communicate their learning processes both in teams and individually. The students participate actively in team work assignment, complete individual literature assignments and learning diaries.

Assessment Methods and Criteria
  • valid for whole curriculum period:

    The evaluation addresses:

    In project work process and outcomes, the ability to co-design and justify service design proposals.

    Individual activity (Students are expected to attend in 80% of the face-to-face sessions including lectures, seminars, workshops and presentations, and display active participation.)

    In learning portfolio the ability to recognise, explain and apply the key principles and concepts in service design practice and research

  • valid for whole curriculum period:


    324 hours (12 credits) requires full time work during the period. Students are expected to attend minimum 80% of the joint activities.

    Contact teaching 64 (including lectures, workshops, presentations and teamwork tutoring sessions)

    Independent work 230 h (including group work, individual work)

    Personal reflection 29 h

    Course evaluation 1 h



Substitutes for Courses
SDG: Sustainable Development Goals

    11 Sustainable Cities and Communities


Further Information
  • valid for whole curriculum period:

    Teaching Language : English

    Teaching Period : 2022-2023 Autumn I
    2023-2024 Autumn I

    Enrollment :

    Registration in Sisu. Min. 15 and max. 25 students. Priority to Collaborative and Industrial Design major students who have this course accepted in their personal study plan (HOPS) up to 15 in the order of enrollment. 10 places open for other students, with the precedence of max 5 students from USchool minor and max. 5 students from Information networks students in the order of enrollment.

    Priority order to courses is according to the order of priority decided by the Academic committee for School of Arts, Design and Architecture