LEARNING OUTCOMES
Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students will understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.
Credits: 6
Schedule: 25.10.2022 - 09.12.2022
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Max Finne
Contact information for the course (applies in this implementation):
Max Finne, Responsible teacher
https://people.aalto.fi/max.finne
Office: T207
Office Hours by appointment
Yuxi Hou, Teaching Assistant
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
This is a capstone course. The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include, for example, process design and layout, management of process variability, process mapping and improvement, statistical process control, lean operations and supply chain strategy.
Assessment Methods and Criteria
valid for whole curriculum period:
Games and assignments
Examapplies in this implementation
70% Games and assignments (consists of the following)
30% Submission of solutions for 4 cases in Power Point format (lectures 2, 3, 6, 7, 9)
10% Presentation of a case solution in class (lectures 2, 3, 6, 7, 9)
5% Process Analytics tutorial (lecture 4)
5% System Utilization in Service Management simulation (lecture 6)
5% Multiple Server Queues simulation (lecture 9)
5% Global Supply Chain simulation (lecture 10)
10% Reflection essay of the key learnings from the simulations throughout the course30% Exam
Attention: You need to pass the exam (score at least 50%) to pass the course.
1% Extra point available for those students that answer the course feedback.
Workload
valid for whole curriculum period:
Contact teaching
Independent and group work
Exam
DETAILS
Study Material
applies in this implementation
Course textbooks (selected chapters from the following):
Matching Supply with Demand: An Introduction to Operations Management, 4th Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN10: 0078096650 ISBN13: 9780078096655
Operations Management: Processes and Supply Chains, Global Edition, 13th Edition by Lee Krajewski, Manoj Malhotra and Larry Ritzman. ISBN10: 129240986X ISBN13: 9781292409863
NOTE: Chapters included in readings are marked below under the lecture they mainly correspond with. Further, the course has a focus on learning-by-doing, which means that the delivery emphasises heavily hands-on exercises, simulations and assignments. This means that the textbooks are used to support learning, while active participation in class throughout the course is a necessary requirement for learning and passing the course.
Cases (click the relevant case highlighted in blue colour for a web link to the pdf)
Lecture 2: Northwest Constructive Bank ARAPU
Lecture 3: ZARA: The world's largest fashion retailer
Lecture 6: Lego: Consolidating distribution (A)
Lecture 7: Lean Manufacturing Initiatives at Boeing
Lectures 9: Alpro: Sustainable Soybean Supply Chain
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
1 No Poverty
8 Decent Work and Economic Growth
9 Industry, Innovation and Infrastructure
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Teaching Language : English
Teaching Period : 2022-2023 Autumn II
2023-2024 Autumn II
Details on the schedule
applies in this implementation
See the table on the course MyCourses front page.