Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.


On completing the course, you will: be able to function in various kinds of business situations and present products and services be able to take part in discussions concerning service quality and business development. The course will reinforce the students command of the structural elements used in factual texts as well as their skills in business prose. They will be able to operate in a international business environment in a culturally savvy and appropriate manner.

Credits: 3

Schedule: 27.02.2024 - 12.04.2024

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Valeria Seraya-Rautaneva, Irina Rautio

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period): C1

Language of instruction and studies (applies in this implementation):

Teaching language: . Languages of study attainment:


  • valid for whole curriculum period:

    Course participants have conversations, read current articles and produce written compositions. The topics include quality management, customer service, staff recruitment and change management challenges.

Assessment Methods and Criteria
  • valid for whole curriculum period:

    The course requires regular attendance, active participation in class and completion of homework assignments. Composition of various types of business correspondence. A combined written and oral examination. The weights given to the different assignments in the final grade are specified at the start of the course.

  • valid for whole curriculum period:

    1. Contact hours: lectures 36 h

    2. Independent study (learning assignments, a module on business letters, preparation for lectures and tests): 42 h

    3. Examinations (oral and written): 3 h


Study Material
  • valid for whole curriculum period:

     additional course handouts

Substitutes for Courses


Further Information
  • valid for whole curriculum period:

    Teaching Language : Russian

    Teaching Period : 2022-2023 No teaching
    2023-2024 Spring IV

    Enrollment :

    Registration for Courses will take place on Sisu. Registration must be confirmed by attending the first lesson.