LEARNING OUTCOMES
Business success depends on a company's ability to produce products and services to match customers need. The aim of this course is to familiarize students with concepts and methods in quality and performance management. Further, students will understand the role of quality in related to all processes and products/services of a company, and to understand that better quality products/services and processes enhance the company's performance and thus improve the company's profitability.
Credits: 6
Schedule: 08.01.2024 - 14.02.2024
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Markku Kuula
Contact information for the course (applies in this implementation):
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
The main concepts and topics of the course include definitions of quality and performance management, total quality management, lean, six sigma, statistical process control, and different quality certificates. Those who pass the course will also receive Lean Six Sigma Yellow Belt certification.
Assessment Methods and Criteria
valid for whole curriculum period:
Cases and assignments 100% including Lean Six Sigma Yellow Belt certification which must be passed.
Workload
valid for whole curriculum period:
Contact teaching
Independent and group work
DETAILS
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
8 Decent Work and Economic Growth
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Teaching Language : English
Teaching Period : 2022-2023 Spring III
2023-2024 Spring III