LEARNING OUTCOMES
By attending the course, participants will be better equipped to analyze and interpret decision-making in varying consumption contexts, as well as the foundational elements of those contexts. In particular, after having attended the module, participants will be able to better understand:
1. To introduce current knowledge of both substantive findings and theory about consumer behavior.
2. To provide concepts for understanding consumer reactions to marketing stimuli and how consumer decision-making is structured
3. To provide an understanding of how consumer research is conducted from a methodological perspective
4. To improve the ability to identify potential applications of consumer behavior concepts and to utilize those concepts in analyzing marketing problems and determining marketing strategy.
Credits: 6
Schedule: 27.02.2024 - 30.05.2024
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Ilona Mikkonen
Contact information for the course (applies in this implementation):
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
Consumer psychology, consumer culture, consumer research methods.
Out of all the subjects that you as a business student might encounter during your studies, consumer behavior is the one you have the most intimate first-hand knowledge with. You were all consumers long before stepping into the hallowed grounds of Aalto University. Yet this familiarity with consumption sometimes makes it difficult to develop a necessary critical or analytical distance. The purpose of this course is to fundamentally challenge the way you understand consumption as an activity and as a topic of study. We will move you beyond colloquial or taken-for-granted understandings of consumption such as conceptually limited tropes like shopping. Understanding consumption is essential for marketing managers in developing effective marketing strategies. That said, we will repeatedly emphasize that to study consumption is not the same as studying customers. The class explores a multitude of concepts and theories from different behavioral sciences to fully appreciate what drives consumption choices and experiences. The course is split into two main paradigms of consumer research: consumer psychology and consumer culture.
The consumer psychology side inform participants on psychological processes and biases underlying the decisions made by individuals, with a special emphasis on how to incorporate such insights into consumption-related decisions. As consumers, we are challenged by a large amount and variety of choices every day. These decisions can be as trivial as deciding between Cappuccino or Latte Macchiato for breakfast, but they can also be as impactful as deciding on a job offer or taking a loan for buying a new apartment. Current research estimates that an adult makes about 35,000 remotely conscious decisions each day. Each choice we make, i.e., a decision between various options, bears consequences, positive or negative. During decision-making, we generally attempt to estimate with varying degrees of intuition and elaboration the likelihood of an outcome as well as the ramifications of that outcome. Research analyzing such decision-making is typically referred to as Behavioral Science. The module gives participants a broad overview of important results from two major Behavioral Sciences: Behavioral Economics and Consumer Research. To do so, it discusses seminal theories from Economics and Cognitive and Social Psychology, which explore how people make decisions. Moreover, the module offers participants advice about applying these insights to topics in Marketing and Management. Although a number of important concepts will be covered throughout the module, the focus will be largely on understanding heuristics (mental shortcuts or rule of thumbs that are used to increase the efficiency of decision-making) and biases (a systematic error in thinking, in the sense that a judgment deviates from what would be considered a rational choice).
In the consumer culture side, we move beyond the individual decision-making brain and investigate the cultural, social, and historical underpinnings of consumption. Here, culture is not to be understood in the colloquial sense ( Finnish culture is like this, Swedish culture is like that ). The view of culture we adopt in this course sees consumer culture as the way in which we, as consumers, make sense of and organize our lived experiences through the various resources provided by the marketplace. We investigate issues like how social class structures consumption, how consumption informs the construction of identity, how gender is performed through consumption, and the inner workings of consumer collectives like subcultures and brand communities, just to name a few.
Though the concepts presented during the course will be numerous, we will actively encourage reflection, criticism, deeper exploration, and creative applications based on your own interests. This should also sensitize you to understand that when it comes to understanding consumer behavior, there is no one correct answer; rather different perspectives and explanations are often complementary.
Assessment Methods and Criteria
valid for whole curriculum period:
Group and/or individual assignments
Contact sessions (active participation)
Readings assigned by the instructor
Exam
Workload
valid for whole curriculum period:
6 credits, 160 hours
Group and/or individual assignments
Contact sessions (active participation)
Readings assigned by the instructor
Exam
DETAILS
Study Material
valid for whole curriculum period:
Readings may be assigned by the instructior
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Attendance Policy: Some contact sessions may be compulsory.
Teaching Language : English
Teaching Period : 2022-2023 Autumn I - II
2022-2023 Spring IV - V
2023-2024 Autumn I - II
2023-2024 Spring IV - VEnrollment :
The number of students admitted to the course is restricted to 45.
Priority is given to (1) Aalto BSc Marketing students, (2) Aalto BIZ exchange students, (3) open university students, (4) JOO-students, (5) BIZ students