LEARNING OUTCOMES
The objective of this course is to introduce students to the theories and practical approaches of digital and sustainable service design. After this course the student will:
- understand the concepts of service and digital service
- understand and can explain what service design is, when and where it can be applied and how it is related to product management
- be familiar with basic tools and processes of digital service design
- understand the concepts of sustainability and circular economy and can apply those in the context of digital service design
Credits: 6
Schedule: 07.01.2025 - 13.02.2025
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Niina Mallat
Contact information for the course (applies in this implementation):
Dr. Niina Mallat, Senior Fellow
School of Business, Department of Information and Service Management
Contact requests via email: niina.mallat@aalto.fi
http://people.aalto.fi/niina_mallat
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
The course will focus on digitalization of services, service design theories and practices as well as sustainability in the context of service design.
Assessment Methods and Criteria
valid for whole curriculum period:
The course evaluation is based on learning diaries and assignments
applies in this implementation
25% Assignments: scientific paper summaries and other work – list and deadlines are published on the course website
10% Active participation: attendance at the guest lectures and presentations is counted as active participation.
25% Learning diaries: written learning diaries are due at the end of each week – instructions and deadlines are published on the course website
20% Presentation: presentation of a design activity – instructions are published on the course website
20% Final report: a final design report collating the research and activities conducted during the course – instructions and deadlines are published on the course website
Workload
valid for whole curriculum period:
Lectures and assignments
applies in this implementation
Contact teaching 24h
Assignments & course work 136h
Total 160h (6 ECTS)
DETAILS
Study Material
valid for whole curriculum period:
Materials on the course home pages
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
4 Quality Education
9 Industry, Innovation and Infrastructure
12 Responsible Production and Consumption
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Teaching Language: English
Teaching Period: 2024-2025 Spring III
2025-2026 Spring III