35E00550 - Quality and Performance Management, Lecture, 8.1.2025-14.2.2025

Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.

LEARNING OUTCOMES

Business success depends on a company's ability to produce  products and services to match customers need. The aim of this course is to familiarize students with concepts and methods in quality and performance management. Further, students will understand the role of quality in  related to all processes and products/services of a company, and to understand that better quality products/services and processes enhance the company's performance and thus improve the company's profitability.

Credits: 6

Schedule: 08.01.2025 - 14.02.2025

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Markku Kuula

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English

CONTENT, ASSESSMENT AND WORKLOAD

Content

  • valid for whole curriculum period:

    The main concepts and topics of the course include definitions of quality and performance management, total quality management, lean, six sigma, statistical process control, and different quality certificates. Those who pass the course will also receive Lean Six Sigma Yellow Belt certification.

Assessment Methods and Criteria

  • valid for whole curriculum period:

    Exercises

    Cases

    Lean Six Sigma test

Workload

  • valid for whole curriculum period:

    Lectures, exercises, cases and Lean Six Sigma test

DETAILS

Study Material

  • valid for whole curriculum period:

    H.S. Gitlow, R. J. Melnyck, and D. M. Levine, A Guide to Six Sigma and Process Improvement for Practitioners and
    Students: Foundations, DMAIC, Tools, Cases, and Certification (2nd Edition) 2015 ISBN· 10:0133925366

    Articles, case and exercise materials

    Lecture slides

Substitutes for Courses
Prerequisites
SDG: Sustainable Development Goals

    8 Decent Work and Economic Growth

FURTHER INFORMATION

Further Information

  • valid for whole curriculum period:

    Teaching Language: English

    Teaching Period: 2024-2025 Spring III
    2025-2026 Spring III

Rules of Conduct - Students´ Rights and Responsibilities (in force from 1 August 2020)

Aalto University Code of Academic Integrity and Handling Violations Thereof