Kursens beskrivning

LEARNING OUTCOMES

Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students will understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.

Credits: 6

Schedule: 22.10.2024 - 03.12.2024

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Max Finne

Contact information for the course (applies in this implementation):

Contact information	Course information
Max Finne, Responsible teacher max.finne@aalto.fi https://people.aalto.fi/max.finne Office: T207 Office Hours by appointment   Yuxi Hou, Teaching Assistant yuxi.hou@aalto.fi	Information and Service Management bachelor's programme elective Fall period 2, 2024-2025 Tuesdays: at 13.15-17 Thursdays: at 13.15-17   Language of Instruction: English Course Website: https://mycourses.aalto.fi/course/view.php?id=44959

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: Finnish, English

CONTENT, ASSESSMENT AND WORKLOAD

Content

• valid for whole curriculum period:

  This is a capstone course. The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include, for example, process design and layout, management of process variability, process mapping and improvement, statistical process control, lean operations and supply chain strategy.

• applies in this implementation

  Given on the landing page of the course: https://mycourses.aalto.fi/course/view.php?id=44959
  

Assessment Methods and Criteria

• valid for whole curriculum period:

  Games and assignments
  Exam

• applies in this implementation

  70% Games and assignments (consists of the following)

  30% Submission of solutions for 4 cases in Power Point format (lectures 3, 5, 6, 7, 8)
  10% Presentation of a case solution in class (lectures 3, 5, 6, 7, 8)
  5% Process Analytics tutorial (lecture 4)
  5% System Utilization in Service Management simulation (lecture 5)
  5% Multiple Server Queues simulation (lecture 10)
  5% Global Supply Chain simulation (lecture 11)
  10% Reflection essay of the key learnings from the simulations throughout the course

  
  

  30% Exam

  Attention: You need to pass the exam (score at least 50%) to pass the course.

  1% Extra point available for those students that answer the course feedback.

Workload

• valid for whole curriculum period:

  Contact teaching
  Independent and group work
  Exam

DETAILS

Study Material

• valid for whole curriculum period:

  Matching Supply with Demand: An Introduction to Operations Management, 5th Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN: 9781260716276 (selected chapters, see syllabus)

  Operations Management: Processes and Supply Chains: Global Edition, 13/e by Lee J. Krajewski, Manoj K. Malhotra. ISBN: 9780136860631 (selected chapters, see syllabus)

• applies in this implementation

  Please note that the textbooks are used to support learning, while active participation in class throughout the course is a necessary requirement for learning and passing the course.
  

Substitutes for Courses

• valid for whole curriculum period:

  Substitutes for Courses

Prerequisites

• valid for whole curriculum period:

  Prerequisites

SDG: Sustainable Development Goals

1 No Poverty

8 Decent Work and Economic Growth

9 Industry, Innovation and Infrastructure

FURTHER INFORMATION

Further Information

• valid for whole curriculum period:

  Teaching Language: English

  Teaching Period: 2024-2025 Autumn II
  2025-2026 Autumn II

  Registration:

  There is a maximum number of students on the course. Priority is given to: 1) BSc or master students majoring in ISM 2) Other Aalto students.

Details on the schedule

• applies in this implementation

  Lecture time and place are the following

  Tuesdays at 13.15-17.00 in F102, except from Tue 19.11.2024 in M202

  Thursdays at 13.15-17.00 in F102

  Please note that I intend to record all lectures and provide access to the lecture recording to course participants through the course MyCourses site. The purpose of this is to allow a more flexible use of learning strategies and better enable revision.

Beskrivning