LEARNING OUTCOMES
Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students will understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.
Credits: 6
Schedule: 22.10.2024 - 03.12.2024
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Max Finne
Contact information for the course (applies in this implementation):
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Contact information |
Course information |
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Max Finne, Responsible teacher https://people.aalto.fi/max.finne Office: T207 Office Hours by
appointment
Yuxi Hou, Teaching Assistant
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Information and Service Management bachelor's programme elective Fall period 2, 2024-2025 Tuesdays: at 13.15-17 Thursdays: at 13.15-17
Language of Instruction: English Course Website: https://mycourses.aalto.fi/course/view.php?id=44959
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CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: Finnish, English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
This is a capstone course. The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include, for example, process design and layout, management of process variability, process mapping and improvement, statistical process control, lean operations and supply chain strategy.
applies in this implementation
Given on the landing page of the course: https://mycourses.aalto.fi/course/view.php?id=44959
Assessment Methods and Criteria
valid for whole curriculum period:
Games and assignments
Examapplies in this implementation
70% Games and assignments (consists of the following)
30% Submission of solutions for 4 cases in Power Point format (lectures 3, 5, 6, 7, 8)
10% Presentation of a case solution in class (lectures 3, 5, 6, 7, 8)
5% Process Analytics tutorial (lecture 4)
5% System Utilization in Service Management simulation (lecture 5)
5% Multiple Server Queues simulation (lecture 10)
5% Global Supply Chain simulation (lecture 11)
10% Reflection essay of the key learnings from the simulations throughout the course30% Exam
Attention: You need to pass the exam (score at least 50%) to pass the course.
1% Extra point available for those students that answer the course feedback.
Workload
valid for whole curriculum period:
Contact teaching
Independent and group work
Exam
DETAILS
Study Material
valid for whole curriculum period:
Matching Supply with Demand: An Introduction to Operations Management, 5th Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN: 9781260716276 (selected chapters, see syllabus)
Operations Management: Processes and Supply Chains: Global Edition, 13/e by Lee J. Krajewski, Manoj K. Malhotra. ISBN: 9780136860631 (selected chapters, see syllabus)
applies in this implementation
Please note that the textbooks are used to support learning, while active participation in class throughout the course is a necessary requirement for learning and passing the course.
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
1 No Poverty
8 Decent Work and Economic Growth
9 Industry, Innovation and Infrastructure
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Teaching Language: English
Teaching Period: 2024-2025 Autumn II
2025-2026 Autumn IIRegistration:
There is a maximum number of students on the course. Priority is given to: 1) BSc or master students majoring in ISM 2) Other Aalto students.
Details on the schedule
applies in this implementation
Lecture time and place are the following
Tuesdays at 13.15-17.00 in F102, except from Tue 19.11.2024 in M202
Thursdays at 13.15-17.00 in F102
Please note that I intend to record all lectures and provide access to the lecture recording to course participants through the course MyCourses site. The purpose of this is to allow a more flexible use of learning strategies and better enable revision.