Topic outline

  • English for Customer Service (4 x 3h)

    Due to the restrictions caused by the Covid-19 pandemic, this course is offered online, with meetings through ZOOM, remotely. The link to our ZOOM session is available below.

    This is a course for Aalto University personnel in various administrative/customer service positions with an intermediate level of English.

    The course focuses on various customer service tasks and other interactive situations in the international Aalto environment. The course will cover, for example, strategies and language related to politeness, asking questions, giving advice, checking understanding and agreeing/disagreeing, but the details of the course contents will partially depend on the needs of the participants.

    Level                 Intermediate – upper intermediate (B1-B2).
    You can estimate your own level here: Self-assessment grid (CEFR levels B1-B2)
    Teacher        Nanna Qvist   nanna.qvist@aalto.fi , Aalto University Language Centre
    Time             9.00-11.30, on Tuesdays  20.10., 27.10.,3.11., and 10.11.2020     
    Place             ZOOM

    Here's the LINK to our ZOOM sessions: https://aalto.zoom.us/j/69950792106