Översikt

  • Uppgifter


    1) Service experience map (Part 1): Define the service experience phases of your concept and describe the experience of each phase. (Use the template provided): Due on Wednesday 27.03 Bring to class

    2) Service experience map (Part 2): Define the touchpoints needed for the service experience (Use the template provided): Due on Monday 01.04 Bring to class

    3) Prototype plan: What service interactions would you like to test? Plan what needs to be designed to test your experience: Due on Monday 01.04 Bring to class

    4) Build experience prototypes; Build your prototypes to test the experience with users at the testing lab: Due on Monday 08.04 (TESTING LAB DAY) 

    5) Test your experience prototype with users on Monday 08.04 (TESTING LAB DAY) 

    6) Iterate the selected concept based on feedback from mid-term review and users. Improve the visualization. Due on Monday 11.04 FINAL PRESENTATION (Hand over via MyCourses IN THE MORNING at 9 AM, see below)

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