MUO-C3011 - (L01) Palvelumuotoilu, 25.02.2019-11.04.2019

Topic outline

• General
  Welcome to 2019 Service Design course!

  MyCourses section will be key for you to keep track of what's happening, classrooms, course materials and assignments. The detailed description of the course can be found under the Syllabus button in the right-side column.

  The teaching team is
  Nuria Solsona, professor of practice of Service design nuria.solsona@aalto.fi
  Elina Kuusisto-Korczak, teaching assistant elina.kuusisto-korczak@aalto.fi, 

  
  

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    Announcements Forum
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    Schedule of Part II: Defining the solution Page

    WEEK 5: Journey design & Design interventions

    Date	Topic	Assignment
    Monday 25.03 09.15 - 12.00 R001/U410b	Guest speakers Whim (MaaS)  User Journeys   Exercise: Evaluation & Selection of concepts
    Wednesday 27.03  13.15 - 16.00 R001/U259 POSTI	Design interventions  Exercise: Prototype plan  & Crazy 8s	Service experience map Prototyping plan due on Monday 01.04
    Thursday 28.03 09.15 - 12.00 R001/U514	Tutorials Book your 30 min. time slot in advance Discuss prototype plan

    
    WEEK 6: Experience prototyping

    Date	Topic	Assignment
    Monday 01.04 09.15 - 12.00 R028/Väre R107	Guest speaker Karoline Kwon  Testing & Prototyping  Exercise: Build prototypes	Build your prototypes
    Wednesday 03.04  13.15 - 16.00 R001/U356	Designing for feedback Exercise: Build prototypes
    Thursday 04.04 09.15 - 12.00 R001/U514	Tutorials Book your 30 min. time slot in advance Review prototypes

    
    

    WEEK 7: Testing & Final presentation

    Date	Topic	Assignment
    Monday 08.04 09.15 - 11.15 R001/U410b 12h - 18h Otakaari 1, Y-lobby	Guest speaker Workshop Ekvalita Testing Lab Book a slot!
    Wednesday 10.04  13.15 - 16.00 R001/U259 POSTI	Presentation rehearsals
    Thursday 11.04 13.15 - 17.00 R001/U401	Final presentation	Upload presentations

    
    
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    Schedule of Part I: Defining the problem Page