Kurssiasetusten perusteella kurssi on päättynyt 11.04.2019 Etsi kursseja: MUO-C3011
Recommended reading to support the learning:
Andy, P., Reason, B., and Løvlie, L. (2013) Service Design From Insight to Implementation. New York. Rosenfeld
Portigal, S. Interviewing User. How to uncover compelling insights (2013). New York. Rosenfeld