Topic outline

  • Welcome to the course UX management and professionals! 

    The course can be taken either as

    • CS-E5002 Special Course in Software and Service Engineering D: UX management and professionals 1cr / 3cr / 5cr OR

    • CS-E5000 Seminar in Software and Service Engineering D: UX management and professionals 5cr

    Weekly sessions: Online lectures and meetings via Zoom take place on Wednesdays and Thursdays at 15:15-17:15 starting 17.3. Details on Course sessions page.

    Course staff:

    You can reach us with your questions by emailing

    Johanna Kaipio

    Johanna Kaipio:  My area of research is usability, user experience and user-centred design. I’ve been particularly interested in researching these in the context of healthcare and social care. I started my studies at Helsinki University of Technology (TKK) in 1999 and received my doctoral degree from Aalto in 2011. Currently, I’m working as a professor of practice at the department of Computer Science at Aalto. I have over 15 years' experience on teaching at the university and working in multidisciplinary research projects in health informatics field. Beside my academic career I have been working in other organizations, e.g. at Apotti. My LinkedIn profile: Along this course, I’m enthusiastic about learning more about UX management.

    Paula Valkonen

    Paula Valkonen: I´m a Doctoral Candidate at the Department of Computer Science at Aalto. I´m especially interested in the user needs of older adults in healthcare in my doctoral thesis. I graduated from the University of Arts and Design Helsinki (UIAH) in 2005, where I studied industrial design including Usability School. I have over 15 years' experience in usability, user experience, user research, service design, design management, and business design in IT- and design companies (e.g., Innofactor, Digia, KONE, Idean). I´ve done also some mentoring via Suomen Mentorit. My LinkedIN profile:  Along this course, I plan to progress with my portfolio.

    Nina Karisalmi

    Nina Karisalmi: I am a Doctoral Candidate at Aalto University. The topic of my research is patient experience of children and its relation to eHealth services. Already in my Master’s Thesis I investigated the needs, expectations and experiences of child patients and their families. This has a link to my former career as a pediatric nurse. At Aalto I have studied user-centred design, UX/UI design and service design while attending Usability School. Along this course I’m interested in hearing about different career paths within the UX/service design field.

    Mari Tyllinen

    Mari Tyllinen: I work as UX manager in Apotti leading a small team of UX professionals. I'm also working at Aalto part time in Johanna's research group and in the later stages of my doctoral studies. My doctoral thesis is on evaluating usability during public procurement of an electronic health record system.

     I studied computer science at Helsinki University of Technology. My research over the years since finishing my master's thesis in 2009 has focused on user-centred design, interactive collaborative environments, and usability of health and social care IT systems. Along this course, I plan to update my professional CV which I haven´t touched upon in about 10 years!

  • Participation to all course sessions is strongly advised. If you are not able to take part, please inform course staff about your absence (email: cs-e5002(a)  before the session. 

    Weekly sessions: Online lectures and meetings via Zoom take place on Wednesdays and Thursdays at 15:15-17:15 starting 17.3. (updated Feb 25th):  

    • Participation on online sessions on 17.3. and 18.3. + 6 online lectures (= 1cr special course) 
    • Participation on online sessions on 17.3. and 18.3. + 8-10 online lectures (= 3cr special course) 
    • Participation on 17.3. and 18.3. + 9-11 lectures/meetings + online session 19.5. and seminar paper presentations 20.5. (= 5 cr special course)
    • Seminar course: Participation on at least 7 online sessions, two discussion sessions and presentation session is mandatory (see details)


    On this page, you find course reading material. This page will be updated during the course. See on Course sessions -page which material is related to each session.

    There are two O'Reilly ebooks in the material freely available to Aalto students. Instructions for accessing the books for the first time.


    1. (18.3.) Hoekman Jr, R. (2015). Experience Required: how to become a UX leader regardless of your role. New Riders. (Chapter 1: Introduction, 6 pages)
    2. (18.3.) Nielsen, Vocabulary Inflation (13 min video): (Video, accept all cookies to see the video)
    3. (18.3.) Nielsen, Career Growth (3min video): (Video, accept all cookies to see the video)
    4. (18.3.) Nielsen Norman Group, What a UX Career Looks Like Today (online article)
    5. (24.3.) Säde, S. (2011) Chapter 5.2. Lessons learned in managing an UX consultancy. (pages 156-158) In Lund, A. (2011). User experience management: essential skills for leading effective UX teams. Elsevier. (Whole book, available as an ebook via Aalto University library)
    6. (24.3.) Petrie, H. and Bevan, N. (2009). The Evaluation of Accessibility, Usability, and User Experience. In The universal access handbook (pp.1-16). CRC Press. 
    7. (25.3.) Bate, P., & Robert, G. (2007). Bringing user experience to healthcare improvement: The concepts, methods and practices of experience-based design. Radcliffe Publishing. (Chapter 1)
    8. (25.3.) Klein, L. & Rutter, K. (2016) Where Should You Work. What is Wrong with UX (33 min podcast)
    9. (7.4.) Walter, J. (2019) Molding Yourself into a Leader, Part 1. UX Matters (online article)
    10. (7.4.) Walter, J. (2019) Molding Yourself into a Leader, Part 2. UX Matters (online article)
    11. (8.4.) Kamer J, How to Build Your Own "Spotify Model" (online article, 8 min read)
    12. (8.4.) EU-healthcare, Healthcare system in Finland (online site)
    13. (8.4.) Terveystalo, Company (online site)
    14. (21.4.) Lund, A. (2011) Chapter 3 Creating Your Team (Subchapters from "A First Day Experience" until "Funding the team", pages 59-86) In Lund, A. (2011). User experience management: essential skills for leading effective UX teams. Elsevier. (Whole book available as an ebook via Aalto University library)
    15. (22.4.) Reijula, J., Nevala, N., Lahtinen, M., Ruohomäki, V., & Reijula, K. (2014). Lean design improves both health-care facilities and processes: a literature reviewIntelligent Buildings International6(3), 170-185. (scientific article, 13 pages)
    16. (28.4.) Joseph Giacomin (2014). What Is Human Centred Design?, The DesignJournal, 17:4, 606-623
    17. (29.4.) HIMSS Usability Task Force. (2011). Promoting Usability in Health Organizations: Initial Steps and Progress Toward a Healthcare Usability Maturity Model. (from end of page 18 to end of page 37)
    18. (29.4.) Lund, A. (2011) Chapter 8 Transforming the organization (Subchapter "Assessing maturity", pages 240-244) In Lund, A. (2011). User experience management: essential skills for leading effective UX teams. Elsevier. (Whole book available as an ebook via Aalto University library)
    19. (5.5.) Walter, J. (2020) Molding Yourself into a Leader, Part 3. UX Matters (online article)
    20. (5.5.) Jurca, G., Hellmann, T. D., & Maurer, F. (2014, July). Integrating agile and user-centered design: A systematic mapping and review of evaluation and validation studies of agile-UX. In 2014 Agile conference (pp. 24-32). IEEE




    Online articles / blog posts


  • What is a learning diary?

    The purpose of a learning dairy is to enhance learning through the process of writing and thinking about learning experiences during the course. The diary should not be a purely descriptive account of what you did but an opportunity to communicate your thinking process. The learning diary is personal to you and will reflect your personality, preferences and experiences. The diary is written as an individual exercise but discussing its contents with others is permitted and even encouraged. 

    Contents of the learning diary

    The diary should focus on your personal responses, reactions and reflections to new ideas or new ways of thinking about a subject that you have been introduced during the course. You can start by thinking about your own learning objectives and expectations about the themes included in the course. The diary can include reflections e.g. about the following themes: What kind of previous experiences you have about UX and management? What kind of expectations you had towards the course in general? What you think about issues discussed in readings and in the weekly sessions? What do you need to know more about, and how can you go about finding out more? What resources have helped you to understand and/or been interesting to use? What new knowledge, skills or understanding have you gained during the course?

    The idea of the diary is to provide a “live” picture of your growing understanding of a subject experience. The diary also demonstrates how your learning in developing during the course.

    Format of the learning diary

    The learning diary can be seen as a collection of notes, observations, thoughts and other relevant materials built‐up over a period of time. These should be packaged into an electronic document, which is to be submitted for evaluation. You can organize your diary into the sections and subsections following the themes and structure of the course. Include your thoughts, with references, about the literature.

  • In spring 2021 seminar in Software ad Service Engineering (CS-E5000) is organized together with the special course CS-E5002. The topic of the course is UX management and professionals

    Assessments and workload: This online course consists of two weekly lectures (12 lectures) on a series of topics with invited guest speakers and related discussion, based on presentation and reading materials. In addition the course includes writing of a seminar paper on the course theme. The workload includes: active participation on 12 lectures (26 hours), weekly readings (28 hours) and writing of a seminar paper including feedback and peer-review (81 hours).

    Grading: 0-5. See below file.