Topic outline

  • Technology-driven Service Strategy - course

    Welcome to the Technology-Driven Service Strategy – course!

    This course is a hybrid course that incorporates self-learning, online lectures and group work. The self-learning part consist of four reading packages scheduled around the assignments to be returned. In addition, we have a group work. Group work includes three online sessions. Please notice, that attending to group work is mandatory to complete the course. Attendance to all lectures (group work) is mandatory if not otherwise mentioned.

    Voluntary course kick-off session:

    - Wednesday 02.08.2023, 9:15-10:15: Kick-off session to the course
    Zoom link:

    Mandatory group work - sessions are:

    - KICK-OFF session (08.08.2023, 9:15-10:45 a.m.) in which, group work (Lean Service Creation - project) is introduced and participants are divided into groups. Zoom link:

    - MIDTERM CLINIC (25.08.2023, 9:15-09:45 a.m.) in which groups may ask questions and feedback regarding their work. THIS SESSION IS VOLUNTARY. 
    Zoom link
    - PRESENTATION session (08.09.2023, 9:15-10:45) in which, groups present their work and give feedback to other groups.
     Zoom link:

    In KICK-OFF and PRESENTATION sessions attendance is mandatory. All the sessions are held in zoom and the zoom-links will be available on this page.


    From the Course Book / Syllabus you’ll find all the course instructions.


    During the course, do not hesitate to contact me via email or through MyCourses “General Discussion” board below. If you assume, that other participants might be wondering the same question too, I’ll encourage you to share your question through General Discussion board. In order to receive email notifications of the updates, please remember to select “subscribe” from the MyCourses – settings.

    In general, the course information is delivered through MyCourses Announcements and you will receive an automatic email notifications for all the updates.