Enrolment options

TU-E2014 - Service-based Value Creation D, Lecture, 15.1.2025-2.4.2025

Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.

LEARNING OUTCOMES

Through completing the course, the participants will:

  • understand the principles of value creation in service systems;
  • comprehend the factors affecting the productivity and sustainability of service operations;
  • understand how service providers design services and service experiences, and integrate resources in the innovation for new service solutions;
  • identify the contemporary developments in networked, value-focused, and platform-enabled service operations;
  • be familiar with the theoretical perspectives relevant to the transformation of technology businesses toward service-based value creation.

Credits: 5

Schedule: 15.01.2025 - 02.04.2025

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Risto Rajala

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English

CONTENT, ASSESSMENT AND WORKLOAD

Content

  • valid for whole curriculum period:

    The course focuses on the analysis and design of services and service systems from the perspectives of the productivity and sustainability of service-based operations. The course covers the fundamental principles of the service economy, multi-actor value creation in service operations, innovation for new service concepts in complex service systems, modularity of service solutions, business models in service ecosystems, and institutional change towards sustainable service-based value creation.

Assessment Methods and Criteria

  • valid for whole curriculum period:

    Pre-reading assignments, online quizzes, online learning diaries, article review presentations in groups, course essay in groups.

Workload

  • valid for whole curriculum period:

    Lectures 32 h.

DETAILS

Study Material

  • valid for whole curriculum period:

    Articles, lecture materials.

Substitutes for Courses
Prerequisites
SDG: Sustainable Development Goals

    9 Industry, Innovation and Infrastructure

    12 Responsible Production and Consumption

FURTHER INFORMATION

Further Information

  • valid for whole curriculum period:

    Teaching Language: English

    Teaching Period: 2024-2025 Spring III - IV
    2025-2026 Spring III - IV

    Registration:

    Course size may be limited. Students are given priority as follows 1) Master s students in Industrial Engineering and Management program, 2) students minoring in Operations Management, 3) exchange students in the Industrial Engineering and Management programme, 4) other students

Rules of Conduct - Students´ Rights and Responsibilities (in force from 1 August 2020)

Aalto University Code of Academic Integrity and Handling Violations Thereof

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