LEARNING OUTCOMES
Through completing the course, the participants will:
- understand the principles of value creation in service systems;
- comprehend the factors affecting the productivity and sustainability of service operations;
- understand how service providers design services and service experiences, and integrate resources in the innovation for new service solutions;
- identify the contemporary developments in networked, value-focused, and platform-enabled service operations;
- be familiar with the theoretical perspectives relevant to the transformation of technology businesses toward service-based value creation.
Credits: 5
Schedule: 15.01.2025 - 02.04.2025
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Risto Rajala
Contact information for the course (applies in this implementation):
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
The course focuses on the analysis and design of services and service systems from the perspectives of the productivity and sustainability of service-based operations. The course covers the fundamental principles of the service economy, multi-actor value creation in service operations, innovation for new service concepts in complex service systems, modularity of service solutions, business models in service ecosystems, and institutional change towards sustainable service-based value creation.
Assessment Methods and Criteria
valid for whole curriculum period:
Pre-reading assignments, online quizzes, online learning diaries, article review presentations in groups, course essay in groups.
Workload
valid for whole curriculum period:
Lectures 32 h.
DETAILS
Study Material
valid for whole curriculum period:
Articles, lecture materials.
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
9 Industry, Innovation and Infrastructure
12 Responsible Production and Consumption
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Teaching Language: English
Teaching Period: 2024-2025 Spring III - IV
2025-2026 Spring III - IVRegistration:
Course size may be limited. Students are given priority as follows 1) Master s students in Industrial Engineering and Management program, 2) students minoring in Operations Management, 3) exchange students in the Industrial Engineering and Management programme, 4) other students