Enrolment options

Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.

LEARNING OUTCOMES

Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students will understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.

Credits: 6

Schedule: 22.10.2024 - 03.12.2024

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Max Finne

Contact information for the course (applies in this implementation):

Contact information

Course information

Max Finne, Responsible teacher

max.finne@aalto.fi

https://people.aalto.fi/max.finne

Office: T207

Office Hours by appointment

 

Yuxi Hou, Teaching Assistant

yuxi.hou@aalto.fi

 

Information and Service Management bachelor's programme elective

Fall period 2, 2024-2025

Tuesdays: at 13.15-17

Thursdays: at 13.15-17

 

Language of Instruction: English

Course Website: https://mycourses.aalto.fi/course/view.php?id=44959

 


CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: Finnish, English

CONTENT, ASSESSMENT AND WORKLOAD

Content
  • valid for whole curriculum period:

    This is a capstone course. The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include, for example, process design and layout, management of process variability, process mapping and improvement, statistical process control, lean operations and supply chain strategy.

  • applies in this implementation

    Given on the landing page of the course: https://mycourses.aalto.fi/course/view.php?id=44959

Assessment Methods and Criteria
  • valid for whole curriculum period:

    Games and assignments
    Exam

  • applies in this implementation

    70% Games and assignments (consists of the following)

    30% Submission of solutions for 4 cases in Power Point format (lectures 3, 5, 6, 7, 8)
    10% Presentation of a case solution in class (lectures 3, 5, 6, 7, 8)
    5% Process Analytics tutorial (lecture 4)
    5% System Utilization in Service Management simulation (lecture 5)
    5% Multiple Server Queues simulation (lecture 10)
    5% Global Supply Chain simulation (lecture 11)
    10% Reflection essay of the key learnings from the simulations throughout the course


    30% Exam

    Attention: You need to pass the exam (score at least 50%) to pass the course.

    1% Extra point available for those students that answer the course feedback.

Workload
  • valid for whole curriculum period:

    Contact teaching
    Independent and group work
    Exam

DETAILS

Study Material
  • valid for whole curriculum period:

    Matching Supply with Demand: An Introduction to Operations Management, 5th Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN: 9781260716276 (selected chapters, see syllabus)

    Operations Management: Processes and Supply Chains: Global Edition, 13/e by Lee J. Krajewski, Manoj K. Malhotra. ISBN: 9780136860631 (selected chapters, see syllabus)

  • applies in this implementation

    Please note that the textbooks are used to support learning, while active participation in class throughout the course is a necessary requirement for learning and passing the course.

Substitutes for Courses
Prerequisites
SDG: Sustainable Development Goals

    1 No Poverty

    8 Decent Work and Economic Growth

    9 Industry, Innovation and Infrastructure

FURTHER INFORMATION

Further Information
  • valid for whole curriculum period:

    Teaching Language: English

    Teaching Period: 2024-2025 Autumn II
    2025-2026 Autumn II

    Registration:

    There is a maximum number of students on the course. Priority is given to: 1) BSc or master students majoring in ISM 2) Other Aalto students.

Details on the schedule
  • applies in this implementation

    Lecture time and place are the following

    Tuesdays at 13.15-17.00 in F102, except from Tue 19.11.2024 in M202

    Thursdays at 13.15-17.00 in F102

    Please note that I intend to record all lectures and provide access to the lecture recording to course participants through the course MyCourses site. The purpose of this is to allow a more flexible use of learning strategies and better enable revision.

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