TU-EV00020 - Multilevel Operations Management in Social and Health Care Industry, Lectures, 29.5.2023-11.7.2023

Write answers below.

Question 1: This is a warm-up question for the course, and answers are not found on the materials. What do you think are the most important current trends in the social and health care industry? Name a few, and, using full sentences, argue why these are few of the most important ones. Optional: If you want, you can find some numerical support for your trends. (max. 2 points)

Question 2: How would you analyze the performance of following processes? What would be your key performance indicators? Name a few for each. Optional: What kind of data would you collect for these? (max. 6 points)

a) Knee surgery process for working-age patients

b) Daily home care service process for older people

c) Common flu diagnosis and treatment process for working-age patient

d) Telephone health service which gives health information and may direct patients to health center in acute cases

e) maternity clinic check-up for people waiting for a baby

Question 3: See the success factors of clinical microsystems in Nelson et al. (2002, p. 483). Which of these could, in your opinion, be studied with quantitative data? What kind of data? Is there some that could not be analyzed with quantitative data? Use full sentences. (2 points)