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Articles numbered 1-9 are the given reading materials required for the essay.

Background information for the user-centered process and usability:

1. ISO - International Organization for Standardization. (2019). ISO 9241-210 Ihmisen ja järjestelmän vuorovaikutuksen ergonomia. Osa 210: Vuorovaikutteisten järjestelmien käyttäjäkeskeinen suunnittelu. Ergonomics of human-system interaction -- Part 210: Human-centred design for interactive systems.
(Updated 9.9.2024: "https://primo.aalto.fi/permalink/358AALTO_INST/ha1cg5/alma997721664406526" -> SFS Online ->(Use Aalto login)  -> Search for "9241-210")
2. Roto, Virpi, Jung-Joo Lee, Effie Lai-Chong Law, and John Zimmerman. (2021). The Overlaps and Boundaries Between Service Design and User Experience Design. In Designing Interactive Systems Conference 2021, 1915–26. New York, NY, USA: Association for Computing Machinery. https://doi.org/10.1145/3461778.3462058.
Material focusing on user research:

3. Boynton, P. M., & Greenhalgh, T. (2004). Selecting, designing, and developing your questionnaire. BMJ?: British Medical Journal, 328(7451), 1312–1315.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC420179/pdf/bmj32801312.pdf
4. DiCicco-Bloom, B., & Crabtree, B. F. (2006). The qualitative research interview. Medical Education, 40(4), 314–321. doi:10.1111/j.1365-2929.2006.02418.x
5. Gaver, B., Dunne, T., & Pacenti, E. (1999). Cultural Probes. Interactions, 6(1), 21–29. https://doi.org/10.1145/291224.291235
6. Holtzblatt, K., & Beyer, H. (1993). Making Customer-centered Design Work for Teams. Commun. ACM, 36(10), 92–103. doi:10.1145/163430.164050
7. Millen, D. R. (2000). Rapid Ethnography: Time Deepening Strategies for HCI Field Research. In Proceedings of the 3rd Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques (pp. 280–286). New York, NY, USA: ACM. doi:10.1145/347642.347763

Material on communicating results
8. Pruitt, J., & Grudin, J. (2003). Personas: Practice and Theory. In Proceedings of the 2003 Conference on Designing for User Experiences (pp. 1–15). New York, NY, USA: ACM. doi:10.1145/997078.997089
9. Wilson, C. E. (2006). Triangulation: The Explicit Use of Multiple Methods, Measures, and Approaches for Determining Core Issues in Product Development. Interactions, 13(6), 46–ff. doi:10.1145/1167948.1167980

Essay Template

This McCarthy & Wright article can be used as a model to learn how to structure your commentary, develop a critical viewpoint, and effectively relate and contrast different sources in your essay.

  • McCarthy, J., & Wright, P. (2017). Commentary: Making Interactivity Meaningful for Contemporary HCI. Human–Computer Interaction, 32(3), 148–152. doi:10.1080/07370024.2016.1254048

Material on analysis and service design (not included in the essay materials)

Helpful links and sources for writing

The Writing Clinic has also compiled a list of recommended sites, a few are found above, but you'll also find lots of new sites and books that might help.

Last modified: Monday, 9 September 2024, 3:38 PM