Please note! Course description is confirmed for two academic years (1.8.2018-31.7.2020), which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.


You understand the role of IS in organizations and fundamental concepts related to information technology governance and service management, remember the basics of the relevant frameworks and process models in the area.

Credits: 5

Schedule: 28.10.2020 - 02.12.2020

Teacher in charge (valid 01.08.2020-31.07.2022): Kari Hiekkanen

Teacher in charge (applies in this implementation): Kari Hiekkanen

Contact information for the course (applies in this implementation):

CEFR level (applies in this implementation):

Language of instruction and studies (valid 01.08.2020-31.07.2022):

Teaching language: English

Languages of study attainment: English


  • Valid 01.08.2020-31.07.2022:

    Different strategic approaches to usage and management of information in organizational contects. The fundamentals of IT Governance and IT Service Management. Current industry best practises and frameworks, such as ITIL, Cobit, ValIT.

Assessment Methods and Criteria
  • Valid 01.08.2020-31.07.2022:

    Agreed separately.


Study Material
  • Valid 01.08.2020-31.07.2022:

    Agreed separately.

Substitutes for Courses
  • Valid 01.08.2020-31.07.2022:

    Replaces former course CSE-E4655 / T-86.5180 IT Governance.

  • Valid 01.08.2020-31.07.2022:

    CS-E5300 / CSE-E4650 Enterprise Systems Architecture or equivalent knowledge.

SDG: Sustainable Development Goals

    8 Decent Work and Economic Growth

    9 Industry, Innovation and Infrastructure

    11 Sustainable Cities and Communities

    12 Responsible Production and Consumption



Registration and further information