LEARNING OUTCOMES
Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students will understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.
Credits: 6
Schedule: 14.09.2021 - 29.10.2021
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Max Finne
Contact information for the course (applies in this implementation):
Max Finne, Instructor
https://people.aalto.fi/max.finne
Office: T207
Office Hours by appointment
(please use the same Zoom link as for the lectures)
Misa Bakajic, Teaching
Assistant
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include, for example, process design and layout, management of process variability, process mapping and improvement, statistical process control, lean operations and supply chain strategy.
applies in this implementation
Please see the course MyCourses front page for a detailed schedule.
Assessment Methods and Criteria
valid for whole curriculum period:
Games and assignments 70%
Exam 30%applies in this implementation
70% Games and assignments (consists of the following)
30% Submission of solutions for 4 cases in Power Point format (lectures 2, 3, 5, 9, 10)
10% Presentation of a case solution in class (lectures 2, 3, 5, 9, 10)
5% Process Analytics tutorial (lecture 4)
5% System Utilization in Service Management simulation (lecture 6)
5% Multiple Server Queues simulation (lecture 9)
5% Global Supply Chain simulation (lecture 11)
10% Reflection essay of the key learnings from the simulations throughout the course30% Exam
Attention: You need to pass the exam (score at least 50%) to pass the course.
1% Extra point available for those students that answer the course feedback.
Workload
valid for whole curriculum period:
Contact teaching 48 h
Independent and group work 109 h
Exam 3h
DETAILS
Study Material
valid for whole curriculum period:
Matching Supply with Demand: An Introduction to Operations Management, 4th Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN10: 0078096650 ISBN13: 978-0078096655 (selected chapters, see syllabus)
Operations Management: Processes and Supply Chains: Global Edition, 12/e by Lee J. Krajewski, Manoj K. Malhotra and Larry P. Ritzman. ISBN10: 1292259930 ISBN13: 978-1292259932 (selected chapters, see syllabus)
applies in this implementation
Please see the course schedule on MyCourses for relevant chapters on different lectures. Also, note that the focus of the course will be heavily on cases, simulations and other learning tasks carried out throughout the course.
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
1 No Poverty
8 Decent Work and Economic Growth
9 Industry, Innovation and Infrastructure
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Maximum 50 students will be accepted to the course. The games and assessments (70% of assessment) require active participation in the lectures throughout the course. Students must be present on the first session to reserve their place on the course. Students majoring in ISM have a priority in course registration.
Teaching Period:
2020-2021 Autumn I
2021-2022 Autumn I
Course Homepage: https://mycourses.aalto.fi/course/search.php?search=35C03000
Registration for Courses: In the academic year 2021-2022, registration for courses will take place on Sisu (sisu.aalto.fi) instead of WebOodi.
applies in this implementation
Information and Service Management bachelor's programme elective
Fall period 1, 2021-2022
Tuesdays: at 13.15-17 online on Zoom
Thursdays: at 13.15-17 online on Zoom
Language of Instruction: English
Course Website: https://mycourses.aalto.fi/course/view.php?id=32819
Details on the schedule
applies in this implementation
Please see the course MyCourses front page for a detailed schedule.
- Teacher: Finne Max