LEARNING OUTCOMES
After successfully completing this course, students should be able to
- Recognise, explain and apply the key principles and concepts in service design practice and research
- Apply co-design and service co-creation and differentiate their roles in design process and outcomes
- Outline networked systems and organizational structures for service design.
- Create and justify service design proposals that are based on creative collaborative exploration, and reflective evaluation of and with project partners, contexts, methods and frameworks.
Credits: 10
Schedule: 13.09.2021 - 22.10.2021
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Tuuli Mattelmäki, Nuria Solsona Caba, Annukka Svanda
Contact information for the course (applies in this implementation):
Contact information for the course (valid 10.08.2021-21.12.2021):
Teaching assistant doctoral student Annukka Svanda (annukka.svanda at aalto.fi)
Associate professor Tuuli Mattelmäki (tuuli.mattelmaki at aalto.fi)
Adjunct professor in service design Nuria Solsona (nuria.solsona at aalto.fi)
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
Designing for services course addresses application of design competence and engagement in the emerging topics of service design. The course typically has a real-world partner and briefs, and the topics typically address transformations in public organizations and the potentials of collaboration and networking. The focus is on holistic, human-centered and co-design approaches, as well as sense making of complexity and relationships. The topic is approached and tackled through academic criticality and creative service design practice.
The course includes two integrated modes of knowing and making. The knowing mode focuses on the understanding of designing for service through a combination of lectures, literature, presentations and workshops. The design project from the second mode serves as a learning platform for addressing both conceptual and practice related topics. The students participate actively in lectures and workshops.
The second mode, making, focuses on applying and adjusting concept and frameworks in practice with collaborative partners. This mode focuses on tools and methodologies applied in design for services. Students, divided into groups, aim to tackle given briefs collaboratively, and communicate their learning processes both in teams and individually. The students participate actively in team work assignment, complete individual literature assignments and learning
applies in this implementation
Our partner in this course is City of Espoo. The topical briefs are studied and tackled during the 6 weeks with the partners.
Due to the Covid situation, we will follow instructions provided by Aalto University on teaching, and the course will be organised in a hybrid mode. This means some adjustments on practices, without making compromises on the learning outcomes.
By the end of the course the students are expected to deliver
*individual learning portfolio that compiles the learning diaries by the end of the course. The learning diaries report and reflect on literature readings, lectures, workshops and show how the student makes connections to previous knowledge, project work and learning outcomes of the course.
*group work outcomes including mid term presentation, final presentation, and a project report. Teamwork includes user studies, collaboration with stakeholders, desk research, co-design facilitation, design interventions, and solution design.
More detailed information about the assignments will be shared in the beginning of the course.
During the course we will also follow students' individual activity including participation and activeness in lectures and workshops, punctuality of assignments.
Assessment Methods and Criteria
valid for whole curriculum period:
The evaluation addresses:
In project work process and outcomes, the ability to co-design and justify service design proposals.
Individual activity (Students must attend at least 80% of the face-to-face sessions including lectures, seminar
Workload
valid for whole curriculum period:
270 hours (10 credits) requires full time work during the period.
Contact hours 60 including lectures, workshops, presentations 54h, and teamwork tutoring sessions 6 hours.
Individual and group work hours 210 h including
Independent literature study 60 h
Personal reflection 30 h
Learning diary 10 h
Project team work including contextual studies, team meetings, presentation preparations and reporting 110 h
DETAILS
Study Material
valid for whole curriculum period:
Will be announced in the beginning of the course.
applies in this implementation
The course material includes lectures and literature. Each week the student is expected to read 2 articles that are chosen to fit the topic of the week. In addition, as each team is working on different briefs, the students are expected to follow and learn from diverse briefs and how to approach them.
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
SDG: Sustainable Development Goals
9 Industry, Innovation and Infrastructure
11 Sustainable Cities and Communities
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Max 25 students
Priority to Collaborative and Industrial Design students who have this course accepted in their personal study plan (HOPS) up to 15 in the order of enrollment. 10 places open for other students, with the precedence of max 5 students from USchool minor and max 5 students from Information networks students in the order of enrollment.
Teaching Period:
2020-2021 Autumn I
2021-2022 Autumn I
Course Homepage: https://mycourses.aalto.fi/course/search.php?search=MUO-E3041
Registration for Courses: Sisu replaces Oodi on 9 August, 2021. Priority order to courses is according to the order of priority decided by the Academic committee for School of Arts, Design and Architecture: https://www.aalto.fi/en/services/registering-to-courses-and-the-order-of-priority-in-aalto-arts
min 15 to max 25 students through WebOodi
Details on the schedule
applies in this implementation
The schedule is as follows (Note the titles are tentative and can be updated)
Mon 13.09.21 13:15-17:00 Introduction to the team, course themes and assignments, organising teams
Wed 15.09.21 09:15-12:00 Introduction to Espoo, the briefs, and meeting with the partners
Fri 17.09.21 09:15-12:00 Lecture: Doing research in the design of services, literature reflection (DL for 1. team assignment )
Mon 20.09.21 13:15-17:00 Lecture Designing for services & codesign + Tutorials: Fieldwork
Wed 22.09.21 09:15-12:00 Lecture On participation
Fri 24.09.21 09:15-12:00 Lecture: Research analysis tools and methods, reflection on literature (DL for learning diary)
Mon 27.09.21 13:15-17:00 Lecture: Objects of design in service design + Tutorials: Analysis & Mid-Term
Wed 29.09.21 09:15-12:00 Lecture: Digital service propositions and service ecosystems
Fri 01.10.21 09:15-12:00 Mid term presentations and feedback
Mon 04.10.21 13:15-17:00 Lecture Concept development tools and methods + Tutorials: Deliverables
Wed 06.10.21 09:15-12:00 Lecture Collaborative models of services
Fri 08.10.21 09:15-12:00 Lecture Designing with feedback (DL for the 2. learning diary)
Mon 11.10.21 13:15-17:00 Literature workshop & Tutorials: Concept development
Wed 13.10.21 09:15-12:00 Lecture: service design in practice
Fri 15.10.21 09:15-12:00 Lecture & workshop: Systems thinking
Mon 18.10.21 13:15-17:00 Rehearsals & Tutorials: Final presentation
Wed 20.10.21 09:15-12:00 Final presentations
Fri 22.10.21 09:15-12:00 Reflection and feedback (DL for group assignments and 3. learning diary)